Greater Barcelona Metropolitan Area
- Dealing with check in and check out procedures meeting the hotel standards. - Recognizing guest status from Starwood Preferred Guest program. - Explaining and enrolling new guests into our SPG program. - Ensuring guests needs and expectations and dealing with any kind of complains. - Taking control of the front desk email fulfilling the hotel standards. - Carrying out shift tasks and dealing with the currency exchange if necessary. - Making walk in reservations. - Proceeding with the shift drop. - Internal communication with all departments.
- Providing guests all kind of requests and registering everything into their profile. - Assisting, solving and tracking all guest issues by phone, together with maintenance department and registering everything into their profile. - Carrying out wake up calls and welcome calls. - Dealing with complains by phone, chat or email. - Answering external and internal calls fulfilling the hotel standards. - Taking room service orders into Micros system. - Recommending and making most trendy restaurant reservations and giving insider access to them. - Organizing and carrying out special occasions under request such as birthday package, amenities, etc. - Performing the Lost&Found shipments together with our trusted shipment company. - Receiving, controlling and delivering all guest packages arriving to the hotel. - Filtering phone calls and emails. - Answering pre-stay and post-stay emails. - Ensuring that we meet guest expectations surprising them and always going the extra mille.
- Dealing with check in and check out procedures meeting the hotel standards. - Giving a warm welcome and going the extra mille during the whole guests stay. - Settle the guest bills upon check out. - Checking and charging any additional charges to the guest billing. - Controlling, preparing and organizing all reservations prior check in and after check out procedures. - Printing out and controlling relevant information as diary occupancy, issues, etc. - Running the end of the day on the PMS. - Proceeding with the credit card and cash re-count at the end of our shift. - Providing all guest requests and solving all kind of issues guests might experience during their stay. - Taking control of the general email as well as phone calls.