Brussels Metropolitan Area
As a Senior IT Specialist with over 19 years of experience, I specialize in technical support, troubleshooting, hardware and software installation, system upgrades and user assistance across corporate and governmental environments. Throughout my career at BelgMultiserv, I have collaborated with major service providers and delivered on-site and remote support for clients such as the Ministry of Finance, Ministry of Economy, Ministry of Justice, Police Federale, BASF, AXA Tech, BNP Paribas and others. I am known for my hands-on approach, strong problem-solving skills, reliability and ability to work efficiently both independently and within teams. My focus is always on ensuring system stability, minimizing downtime and offering a positive user experience. Core Strengths: • IT Support (L1 & L2) • Hardware & Software Troubleshooting • System Installation & Configuration • User Support & Training • Technical Diagnostics • Documentation & Reporting • Multi-vendor Collaboration • On-site & Field Support
Key Achievements: • Coordinated IT staff for multi-site operations and projects. • Provided technical support for governmental and corporate clients. • Collaborated with major service providers (Techswap, Econocom, Kyocera, Ricoh, Lexmark, Dell, HP CDS). • Created and maintained technical documentation. Main Responsibilities: • Install, configure and maintain hardware and software systems. • Troubleshoot and diagnose technical issues (hardware, software, connectivity). • Upgrade systems and evaluate new equipment. • Ensure compliance with electrical and safety standards. • Provide first- and second-line support to end users.
• Managed sales operations, team performance and training. • Conducted market research, branding and promotional activities.
Sales team management and branding activities.
Main achievements : • Performed cost analysis and optimized travel programs. • Negotiated contracts with vendors and partners.
Cost analysis, vendor negotiation, policy optimization.