Japan
PROFILE: A result-driven Director with a strong focus on business solution, processes improvement and cost saving initiatives, with experience in the Pharmaceutical industry (12 years) and Insurance industry (6 years). Especially skilled at building and leading business, accounting and IT teams as well as implementing Operational services. US-CANADA-EUROPE-ASIA global working experience managing multinational project teams across the globe though 7 years of ERP IT-Finance implementations as an expat and 8 years working in Business and IT manager roles in Japan KEY SKILLS: • Experienced in managing multicultural teams of different business backgrounds across geographical locations. • Reliable delivering complex business solutions in challenging business environments with constrained budgets and resources. • Capable to engage stakeholders and create collaborative working relationships among teams. • Ability to develop resources through professional coaching and create opportunities to enhance talent development. Specialties: • Global Business, Finance, Infra and IT solution delivery • Business and Finance Transformation Programs • Change Management • Business Process Management and Business Analysis • Project, Program and Portfolio Management • General and Cost Accounting
Responsible for a wide set of general management services that enable the project teams to deliver AIG Japan’s Transformation program of work thought centralized resource demand/supply management, financial and commercial management, training and resource development, internal consulting, and reporting and communications. Key Responsibilities: • Manage the submission of the Transformation Services annual budgets liaising with regional finance to ensure that submissions are made budgetary caps/limitations. Manage the Department budget and monitor the P&L performance. • Responsible for maintaining the Workforce plan (Head Count) to guarantee that the Transformation team meets its 5 year end state staffing targets (growth, exits, etc…) in line with project portfolio across the ABPKK and AIG holdings. • Maintain commercial relationships with the operating companies providing full visibility on Transformation service charges and ensuring that these are collected at quarter end and year end. • Manage staffing partners to keep at all-time an active pipeline of potential candidates that can become available to the projects in short notice. • Partner with the legal team to ensure that all new contracts follow the proper contract conditions and minding the wording to reflect a clear interpretation of the services contracted. • Support the operating companies and executive leadership leading providing internal consulting business solutions equivalent to those outsource from of Big-4 consulting. • Provide holistic management of the Resource needs (Demand) and Resource staffing/utilization (Supply) and HC needs. • Define a training plan with a curriculum that meets the development needs of the Transformation team. • Monitor the Staffing level of the Transformation resource pool, balancing roles, job grades and skills.
Department Manager of the Business Strategic Program Delivery Office providing project/process/business analysis solution resources to all transformation project initiatives across four operating companies. Key Responsibilities: • Responsible for the Resource Management of the Business Service Delivery team (40 active resources in the pool), defining their job descriptions, managing their assignments/capacity across 15 Transformation initiatives. • Responsible for Demand Management and staffing of additional headcount to meet the resource needs of the transformation projects. Including analysis of the demand, organization impact/review, resource cost and budget coverage. • Responsible for the Financial management if the department, securing funds to cover for the current year assignments, charging model/billing to the OpCos and securing provisions for future estimated resource demands • Responsible improving the capability of the Business Service delivery team by providing with training/coaching in all solutions disciplines (project management, process management, business analysis and solution management). • Responsible for a special project team to analysis/review/rescue projects that under perform, and provide back to the project managers and sponsors the corrected plans/schedules/budgets necessary to re-steer the project. Remarks: • Implemented the Resource Management model in BSD and extended to AIG Enterprise level managing the combined resource plans of all strategic projects with 1800~ resources. • Implemented a Demand Modeling process to assess and validate resource request that provided to the business a real-time a view of the resource demand cost per phase, expected funding gates, organization chart positioning, and Roles and Resp. • Developed and Implemented a training plan on “Schedule management best practices and MSP2010” to Infra, IT and Business Project managers.
Deputy Head of the Projects Department directly managing the 10 PMs in the PM pool, 2 Program Managers, 1 PMO/Portfolio Manager and 1 Resource Manager. Responsible for the annual Program/Project delivery in line with the client needs and in support of their market growth, sales and cost saving strategy. Key Responsibilities: • Responsible for the direction of a JPY 1 Bll annual budget across 3 different IT Programs with over 56 projects split over Client/Business Projects, Strategic/Savings Projects, Global Projects and Internal IT Projects portfolios. • Responsible for the direction of the PMO team managing the IT programs combined budget, the resource’s capacity, the current and new client demands, and consolidated Program management and reporting. • Responsible for the annual IT Portfolio Management, with an average combined Portfolio of 60 projects/year ensuring that projects are strategically grouped in programs according to their goals and managing all the commercial/financial aspect of service delivery from Pre-sales to Warranty. • Lead of the Project Manager’s pool with 10 PMs assigned to projects across most of IT disciplines ; Application, projects, Mainframe, Distributed systems, Voice systems, Networks, and Workplace environments overseeing the resource allocation, resource capacity utilization throughout the life cycle of all projects.
Responsible for the direction of a JPY 5 Bll, 3 year program aimed to improve AXA Life Inssurance infrastructure and reduce business risks by adding resilience/redundancy solutions, refreshing system and critical business applications, and eliminating the risk/cost associated with maintaining unsupported/end of life Software/Hardware. Key Responsibilities: • Drive the definition and financial support of the IT Program roadmap. Manage 5 project Managers under two work-streams (Refresh and Recovery) delivering 15 Business Technology infrastructure projects within 2011. • Implemented a 2011 Program strategy focused in Delivering Business Value IT solutions, under True Client Partnership, and with Complete Financial Transparency. • Ensure that all projects have sound business drivers, address real business needs, and are delivered on time, on scope, on budged under a controlled disciplined manner. • Secure sponsors and executive stakeholders support though the Steering and Governance forums and manage key relationships within the client network. Provide overall Mananaging Direction to the Program. - Special project remarks: • Implement a 2nd network Hub improving network resilience and global network point of presence. • Secure business continuity operations by migrating all hardware infrastructures out of Tokyo, away from the current radiated zone and into an overseas Regional Data Center. • Improve application recoverability by eliminating Single Points of Failure and adding disaster recovery back up environments to all business applications • Implement up to 10 different Refresh solutions (EPP, Server Protect, NSM, Active Directory, SCCM, IE8, Windows 7, MSOffice, Control-M, Call Manager).
Responsible for the IT Program and IT Operation management of the Pfizer Animal Health divisions, directing local projects and supporting the business systems across all divisions (companion animals, poultry, equine, swine, cattle and plant heath) transforming business needs into IT solutions. Key Responsibilities: • Define the 2009-2011 IT Program roadmaps to implement regional IT solutions in Japan that contribute to support and control growing business demand (CRM), transform the business (Direct Sales) and standardize/streamline the management and support of the business applications under a single ERP (SAP). • Manage the day to day IT operations of the systems and infrastructure in support of the sales managers and the sales force. • Manage the chartering and Initiation of the implementation of a global Data Warehouse solution as part of the Business Technology strategy by moving to a globally supported standard platform and discontinuing locally home grown legacy systems.
Responsible for managing/coordinating the efforts between the global finance teams and the Japan finance/IT teams in support of the Transactional Finance program as part of the financial integration of Pfizer in Wyeth, ensuring consolidation of the charts in accounts in preparation to moving to a holding company structure. Key Responsibilities: • Implementation of a Financial Playbook that defined the engagement model and project execution guidelines between the global and the Japan local teams. • Cascade global and regional finance requirements and mange the communications/relationships between local and global stakeholders • Manage the scope of the Transactional Finance implentation ensuring succesfull translation, mapping and consolidation of Wyeth Japan’s B/S and P&L into Pfizer’s Chart of Accounts • Ensure proper coordination of finance execution efforts around the completion of critical items, specially on calendar harmonization, allocation rules, implementation of bridges between IT systems and financial submission requirements for Sales and Trial balances throught the transition period and until Go Live.
Responsible for setting up a Project Management Office structure to manage the Oracle Data Base upgrades for Japan financial applications, and implementing a scalable disciplined project management process oriented to leverage tasks, efforts, timelines and resources, resulting in 25% reduction of deployment time and significant savings on the first 2 deployments (rest on going). Key Responsibilities: • Define the program structure and implement standard project management plans for scope, cost, schedule, resources, stakeholders, quality, communications, and vendor management applicable systematically to all projects which allows project managers to dedicate more time to risk management tasks. • Define the change management process to control that scope changes are within the tolerance limits of the original project objectives. • Implement a steering and governance model comon to all projects which allows for active participation from senior and executive stakeholders and sponsors resulting in stronger project support. • Set up a continuous improvement process based on each project’s lessons learned that feed preventive and corrective actions to running and coming projects, improving the project delivery process and increasing the potential for cost saving.
Promotion of the Solution Delivery engagement model between Japan IT and the Global Shared Service providers, resulting in the alignment of Japan’s IT practices with Corporate IT guidelines, minimizing the risk non compliance, and setting up the foundations for successful audits. Key Responsibilities: • Promote the engagement model between the Japan the Solution Delivery team and the Global Shared Service providers in line with the organization strategic objectives. • Manage the relationships with the Global Solution Delivery team to sustain headquarters’ support to the Japan team. • Drive the efforts to validate the Japan Solution Delivery processes to comply with ELC standards. • Provide coaching to the Japan Solution Delivery team towards gaining progressive support within the Japan IT organization in embracing the new engagement model.