Greater Sydney Area
Experienced Operations Officer with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Data Center, Windows Server, Networking, and Software Documentation. Strong operations professional focused in System, Networking, and LAN/WAN Management/Manager, Operations, NOC's, Offshoring, Outsourcing, Resourcing, Projects. Great people's skills
IT Consultant at ABB Enterprise Software for Delta Electricity
Responsibilities: • Provide IT operations functions to our I.T Easy client’s offices in standard hardware, software and voice/data network solutions. • As appropriate, provide escalated on-site support of hardware, software and network connectivity issues. • Serve as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This included relocation and/or installation of voice/data communications solutions, LAN and PC equipment. • Analyse situations, evaluate alternatives, and implement solutions within standards (where applicable). • Interpret guidelines and analyse factual information to adapt or modify processes in response to changing circumstances • Manage and monitor all installed systems and infrastructure • Install, configure, test and maintain operating systems, application software and system management tools • Proactively ensure the highest levels of systems and infrastructure availability • Monitor and test application performance for potential bottlenecks, identify possible solutions, and implement those fixes • Maintain security, backup, and redundancy strategies • Participate in the design of information and operational support systems including automatic request logging with SMS alerting for I.T Easy’s key infrastructure when failures occurs Accomplishments: In this role I was responsible for engineering, delivering and successfully stand up and operate a Network Operations Center (NOC) and IT Service Management (ITSM) located in Asia (Offshoring I.T Operations) Sourced and negotiate the price from different Serviced Office Vendors/Suppliers, Interview, negotiate salaries and employ candidates for different roles from Helpdesk to Level 3 Systems Engineers. Trained the new engineers on I.T Easy’s operation procedures, Successfully managed big and complex Information Technology projects for I.T Easy’s clients.
Key responsibilities: Responsible for maintaining the operational effectiveness an of organisation's systems/networks. Ensure hardware/software applications and network components are operational. Controlling user log-on and registration requirements. Monitoring, tuning and performing trend analysis of the System/Network performance. Contributing to the development of operational procedures. Producing and acting on security violation reports. Maintaining the Information System Disaster Recovery Manual and coordinating contingency tests. Key tasks: Contribute to Monthly reports Maintain documentation for own Client Monitor SLA compliance for own Client based on Agreed Contracted Completion Ensure Outages for own Client are completely promptly and correctly Provide recommendations to the Team Leader for purchase of equipment, services and training required to improve the efficiency or effectiveness of the Server Management Team Execute Security Patching for MS Systems Provide services to the Project Services unit as requested by Team Leader Identify training/toolset development requirements to Team Leader