Toluca, México, Mexico
A determined and responsable professional with more than 8 years of experience helping SAP Cloud customers to accelerate their transition to the intelligent Enterprise. Interests: Cloud Customer Success Management, Cloud Customer Services and Support, Cloud Application Lifecycle Management, Project Management, Stakeholders Relationship Management.
The SAP BTP Onboarding Advisor Senior Consultant is committed to enabling customers to fully control their SAP BTP services, equipping them with the necessary expertise to effectively and efficiently initiate their projects Role Tasks: - Help SAP BTP customers to understand BTP basics, Governance best practices, Account model options and other decisions customer need to make to be successful long term. - Enable SAP BTP customers to know how to navigate the SAP BTP services (Cockpit, SAC, Cloud Identity Services, DSP), manage users, review entitlements, activate services and keep track of service usage. - Offer a customized onboarding experience based on customer situation and ambitions. - Develop BTP enablement content to support BTP scenario configurations
Drive innovation and value realization initiatives for SAP Cloud customers to attain business outcomes that help them to fully adopt SAP Cloud portfolio. Role taks: -Primary contact for customers for discussions about technology and innovations and serve as an escalation contact for technical issues. - Understand customer business, goals, and challenges to suggest services that help to manage the application lifecycle of SAP Cloud Solutions, during implementation and operation phases -Help customers to use Process Management tools like BPNM and SAP Signavio Process intelligence -Provide onboarding methodology for ALM and BPI product adoption -Offer comprehensive knowledge on SAP Cloud architecture, conversion, migration path, methodology and tools. -Evaluate customer experience and business outcomes -Understand integration scenarios of SAP Cloud Solutions Main achievements: -Full adoption of ALM solutions in more than 100 customers -Demonstrated customer success related to product adoption -Global certification on SAP Success Factors Cloud solution -Certifications on SAP ALM solution usage