United States
With a focused approach on maintaining application systems beyond their development stage, my role as Senior Alternative Investment Technology Specialist centers on enhancing stability, quality, and functionality in line with service expectations. My proficiency in developing technical support documentation and identifying risks complements my commitment to safeguarding operational integrity. At the heart of my work lies the pursuit of application and environment optimization, ensuring the seamless daily operations that the financial sector demands. By managing vulnerabilities and security issues, my contributions bolster the strategic objectives of our team at Citi, always with an eye towards innovative solutions and service excellence.
In my role as an Alternative Investment Technology Specialist at Citi, I review and develop application contingency planning to ensure user availability. I partner with development and business areas to prioritize bug fixes using tools like JIRA. Additionally, I engage in post-implementation analysis to ensure successful system design and functionality, acting as a liaison between users/traders, internal technology groups, and vendors.
• Develops and maintains technical support documentation. • Maintains application systems that have completed the development stage and are running in the daily operations of the firm. • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Maintain application availability to business users globally. • Manage and resolve issues that arise on the Research, GBSmart, CRM, Client Insight and OTM systems. • Manage daily processes ensuring completion to service level agreements • Effectively communicate issues and status updates with business users and development teams • Ensure the stability of the applications by proactively seeking ways of ensuring stability. • Performs controlled resolution of incidents and problems including prioritization and escalation to appropriate development groups when appropriate • Perform Change Management and deployment activities in production environment; • Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team • Liaise with users; business sponsors; and other Application Development groups. • Provide support to AD teams to ensure that changes can be placed into production and supported. • Participate in special project initiatives, as required • Take ownership of user problems and be proactive when dealing with user issues.
Leading production support initiatives for alternative investment platforms while ensuring system reliability, regulatory compliance, and seamless user experience across global trading operations.
Maintained critical research and analytics applications supporting global investment decisions while driving process improvements, identifying vulnerabilities/security issues, and ensuring system stability to protect firm assets.
Ensured continuous availability of critical business apps by managing incidents and driving stability improvements using ITRS Geneos, AppDynamics, and SmartBear AlertSite across Research, CRM, Analytics, and Order Management systems.
• Worked as a member of Production Support team providing first level support to end users, facilitating issue resolution and supporting batch operations • Provided support in assessing and investigating issues and supporting batch jobs implementation • Worked under the supervision of more senior members of a team and takes the initiative to get assistance when required • Set high standards for my work and ensure high quality outcomes are achieved • Set realistic and achievable expectations for deliverables • Ensured effective work habits including punctuality, responsiveness and accessibility to others • Observed the corporate values of Morneau Shepell and works effectively as a member of the IT Group • Promoted Morneau Shepell as the service provider of choice in the industry • Attended internal training sessions to build knowledge of industry topics and trends • Assisted with special projects and other tasks, as required
Provided first-level production support/troubleshooting while delivering technical support to end users, facilitating issue resolution, and supporting batch operations and implementations using SQL and shell scripting.
* Taught undergraduate level courses * Lead discussion and tutorials sections * Scheduled and maintained regular office hours to meet with students * Informed students of the procedures for completing and submitting class work * Evaluated and graded assignments, papers, and examinations, along with recording grades * Returned assignments to students in accordance with established deadlines * Notified instructors of errors or problems with assignments * Met with supervisors to discuss student's grade and related paperwork * Prepared or proctored examinations * Provided assistance to professors with laboratory and field research