Ghana
Experienced application support specialist with more than ten years of experience specializing in application support, system life cycle development and client support. My skills set involve all aspects of software development, data analytics and project lifecycles. Possess strong application and user support skills. Ability to communicate at all levels within an organization. Provide fast and efficient application support when and where it is needed to ensure end users remain productive and operations run smoothly. ,
Managing customers’ expectations Ensuring end-user are happy at all times. Plan and deliver training to end users in accordance with agreed timescale IT helpdesk support and application support 1st line IT support / system administration Administration and troubleshooting of Microsoft Windows Operating Systems. Maintenance of computer systems, peripherals and other ICT infrastructure. Work with various business teams to improve OBIEE reporting and analytics Develop and manage OBIEE solutions Provide support after project implementation. Data Mapping Develop Reports and provide analysis of the employees in the systems based on the list of employees provided Works with Business Process Analyst (Functional Consultants) to define software requirements and assess feasibility of design within time and cost constraints. Conduct unit testing, works with assigned client project manager to coordinate/assist in user testing procedures. Coordinates installation of oracle database(s) Develop OBIEE metadata repository model with the necessary logic that involved creating the Physical, BMM and the Presentation layer Setup users, groups with access privileges and query privileges in weblogic Prepare test script for UAT and Conduct End user training Work closely with other departments, ensuring their data, reporting and analytics needs are met either by producing top quality reports, dashboards and insights
IT helpdesk support and application support Provided 1st line IT support / system administration Took ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner Received, logging and managing calls from customers, internal staff via telephone and email Deployed and support applications on test and production environment. Solved medium to high complexity applications related incidents Worked together with application development team and vendors Provided support for the testing and QA of new and existing application under development Monitors applications for any performance issues and communicates to stakeholders Developed and manage user guides and manuals, Provided user training. Provided support after project implementation Proposed modifications and enhancements to existing applications to improve their functionality.
Provided 1st and 2nd level technical support as part of the IT Operations team to deliver exemplary customer service to clients Administered Bank Software Administration (Phoenix), Managed Banking Products such as; Internet Banking, SMS Banking, ATM Cards Took ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner Received, log and manage calls from customers, internal staff via telephone and email Provided End-User Training, Facilitation and Support Delivered exceptional ATM machine activities and operations Managed ATM application management system Validated and supported internally developed software Supported online and telephone banking services Administered customers internet Banking, Setup customers transaction notifications