Albany, New York, United States
Results-driven Semiconductor Process Professional with 6 years of experience optimizing PVD processes and sustaining high-volume production at GlobalFoundries. Expertise in SPC monitoring, Cpk improvement, and tool matching (AMAT/LAM) to enhance yield and reduce defects. Proven ability to troubleshoot complex process issues using DMAIC, DOE, and data-driven analysis. Adept at collaborating with engineering and integration teams to meet BEOL/MOL reliability targets. Combines hands-on technical skills with Six Sigma methodologies to deliver measurable improvements in cleanroom manufacturing environments
• Sustained production lines by monitoring SPC charts for 25+ parameters, reducing defects through real-time adjustments. • Collaborated with engineers on tool matching and process qualifications, achieving 99.7% uptime for AMAT/LAM tools. • Trained 10+ technicians on cleanroom protocols and SOPs, improving cross-shift consistency. • Troubleshot non-conformances using DMAIC and data-driven root-cause analysis,
• 20+ staff trained on customer service standards, achieving a 95% satisfaction rating in post-sale surveys. • Problem Resolution: Resolved 100+ escalated customer issues, applying methodical troubleshooting to ensure compliance with company policies. • Provided technical demonstrations of Microsoft Surface products and Azure cloud solutions • Resolved 50+ complex customer technical issues weekly with 95% satisfaction rate