Baden, Aargau, Switzerland
I am a seasoned leader with over 20 years of experience in leadership and departmental management within the service, engineering, and project sectors. With a comprehensive understanding of mining equipment and machinery, I excels in project management, troubleshooting, assembly, commissioning, and maintenance. I am proficient in the full project life cycle and specializes in new and refurbished minerals processing equipment, mobile mining machines, and materials and bulk materials handling equipment. My dedication to excellence in service support, product improvement, and project management is evident throughout my career. As the Head of Service for STM Minerals AG in Switzerland, I continues to drive innovation and efficiency, setting industry standards.
Head of Technical Support / Service, STM Minerals was aquired by Metso in April 2025. I am still in the posistion for HIGmill's, VPM's and VRM's as Head of Technical Support and Service.
Leading the global service team and developing and executing the global service strategy. Collaborating with cross-functional teams from engineering, project management and delivery to service product support, field services and process. Managing operation of the STM Service Team and enable the team to work efficient by using and optimizing the different service systems in use (e.g. ERP, PLM). Serving as the company’s first point of contact for Service-related technical and commercial support and build and maintain long-term customer relationships. Contributing to business success and continuously optimizing equipment availability. Supporting manufacturing partners with technical questions, validation of solutions, cost optimization, approvals, and customer documentation. Monitoring product performance, customer satisfaction and market trends
Service Product-Support is assigned as part of the STM Service Team for Sales, Engineering and Project Management and to be the first line STM customer contact for any Service-related business. Service includes spare and wear parts, upgrades, equipment improvements, trouble shooting, Field Services (e.g. inspections, audits, etc.) after handover from Capex Project Management to Service. The job requires high communication skills with customer, the STM engineering team, key suppliers and other partners good knowledge of English language are mandatory, very good analytical skills, independent, reliable and solution-oriented way of working, good cost awareness. Furthermore, skills of engineering on different disciplines mechanical, electrical and process are part of daily business.
I took the opportunity in December after FLSmidth retrenched most of the management team after the takeover of TK Mining division to offer my Professional Project Management skills to the market because of all my experience that I gained during all my years in the mining industry and utilising my Project Management Professional qualification that I obtained in 2019. I also started and managed my own solar energy business. I was responsible for the design, installation, and commissioning of various domestic installations during this time.
I was appointed as Head of the Department EMC Technical (Execution Management Centre). In this role, I was responsible for all project execution, capital, and service projects in ME&A. I had a dual role, HOD EMC and Program Manager, our department consists of 3 departments. Project Management 5 Project Managers 2 Cost Controllers Electrical Engineering Department Electrical Engineering Manager 3 Senior Electrical Engineers 2 Electrical Engineers Mechanical Engineering Department Mechanical Engineering Manager 2 Senior Mechanical Engineers 4 Mechanical Engineers We executed machine audits, refurbishments, upgrades for the service business, and new build projects. I was responsible for our PMO to make sure that we stayed compliant with the necessary project governance. Our team is well integrated to support the business in totality with engineering and commissioning support for Field Services, Spare Parts, Manufacturing, and Projects.
November 2018 to December 2022. I was appointed as Program Manager to look after the service project, I had 3 Project Managers and 1 Cost Controller that reported to me. posit. I looked after the performance of the service organizational revamp projects. Part of my duty was to develop and implement a Revamp Methodology that aligns with PMI standards. My main responsibilities include governance, alignment, assurance, management, integration, optimizing, tracking, finances, infrastructure, planning and improvements. I provide supervision to revamps project managers, setting up, and managing our program office and service project methodology process. Project Management Profession PMP Certified # 2592210 in 2019 with PMI
Head of the Technical Services Department where I looked after Product Support, Revamps, Field Services, and Technical Documentation. My role was to manage the following departments within Services in Southern Africa. Field Services - the team consists of 28 People who have various functions from Field Service Manager (1), Field Service Representatives (18), Site Artisans (6), and Proposals Team (3). Product Support – the current team consists of 7 Engineers and their main function is to support mostly the Revamps, Spare Parts, Production, and Field Service departments with all relevant technical information. We did various designs for the service side of the business. Technical Documentation – the current team consists of 4 Illustrators with a focus on spare parts manuals, and operation and maintenance manuals. Revamps – Mining. The team is currently 3 Project managers, and our focus is mining-type revamps and complex Field Service work. I was responsible for all aspects of these departments’ budgets and setting the relevant KPIs. I also developed a Field Service Application together with an external service provider. This was an investment to digitalize our field service offering to our client. We do inspections and site work from a tablet; the report is available after the work is completed.