Spain
*Currently open for work in Australia* International Business and Spanish graduate at the University of Warwick (1st Class honurs) with 5 years of experience in Operations Management and Quality Control in high-volume environments between UK, Spain, Chile and Germany. Having worked in both startup environments as well as larger organisations, I have a particular interest in deepening my knowledge of working in corporations in foreign countries. I am a languages enthusiast, speaking fluent Spanish and conversational Portuguese, French and Italian.
- Freelance Travel Content Creator - Specialisation in Australia Travel, Remote Tropical Island Destinations, Drone Videography/Photography, and Underwater Videography - 1.8M+ views and 28% follower growth in the last Quarter - Successful content collaborations with 8 Australian brands including tourism boards, tour operators, hospitality and accommodation chains - Drone Pilot Certified
- Casual position during my Working Holiday Visa in Australia - Consistently achieved 100%+ performance targets - Received Employee of the Month - 100% Attendance and On-Time record - Assisted with process improvement ideas
▪ Successfully navigated a big increase in Sort Share increase despite the exact impact being unknown to the team previously, with a less than proportionate impact on Gross Adjustments (maintaining below limit of 11k) ▪ Safety Leadership Index score improved from 19% in May to 11% in July through action plans worked on by AMs with OM support ▪ Leadership Behaviour Index score improved from 7% Unfavourable (4.4) in May, to 2% Unfavourable (4.6) in July. Implemented strategies to increase team engagement resulting in fewer associates unionising, directly impacting Piles performance (25k Piles in May on strike days vs. 1.5k Piles by August) ▪ Defined rotation criteria for rotating QAPS-Ops and Intra-QAPS to improve fairness, process proficiency, and AA experience. Successfully used PDP’s to ensure a high quality of team members was maintained. ▪ Grew the team by 32% (71 associates), working with Learning Department to redefine process standards and ensure training material was delivered to a high quality. ▪ Develop the Best – longer term (10-12wk) step-up opportunities given to 3 step-up leads, and 2 mid-term step-up Area Managers (5wks) - all internally covered by QAPS. Also “exported” 2 step-ups to run other departments. ▪ Onboarded and trained a new QAPS AM from Operations, and a new OM for the night shift.
▪ Sent to Germany to support launch site HAJ1 in solving chronic issues in Quality, driving new quality-control mechanisms specifically in Pallet Receive and Manual Palletise, reducing IB and OB FPY by 50% and 26% in 2 months ▪ Fully trained a new external ICQA Operations Manager for 4 months in preparation for ZAZ1 launch site, as well as a step-up OM in BHX4 ▪ Strong stakeholder management and cultural adaptability required in a new multicultural team in order to drive quality improvements
▪ Coordinated and led the EGI Booster program, accelerating 6 eCommerce startups over 6 months ▪ Managed the scouting and selection of 3 high-potential startups for EGI Booster, employing sales skills to attract startups to the program and participating in delicate equity negotiations with investors ▪ Sourced high-quality experts for the program, such as eCommerce directors of Decathlon and Telefónica ▪ Organised 2 startup competitions, researching the European eCommerce market to identify the 7 most innovative startups and convincing them to pitch to investors