Minneapolis, Minnesota, United States
Agile and decisive operations leader adept at resource management and improving business critical technologies and processes Demonstrated success in change management, streamlining day-to-day operational processes, critical incident management, and ensuring achievement of key business outcomes OUTSTANDING STRENGTHS: o Understanding complex systems, adaptability, decisive leadership, building a cohesive organization HUMAN RESOURCE MANAGEMENT COMPETENCIES: o Track record of achievement managing company employees and contract staff – both domestic and international TECHNOLOGY COMPETENCIES: Financial Services Applications; Clarify CRM, Captiva, Electronic Document Storage, Fax Imaging, FACTS, Vantage, COLA, FileNet, LANMark, Trilogy, Phase 3, Albridge, Ebix SmartOffice, AnnuityNet, Vignette Financial Compliance Applications; Protogent, Actimize, TeamConnect, Examiner Corporate Systems; PeopleSoft FMS, PeopleSoft HRMS, PeopleSoft ELM, Quantum/Trax, Symphony Grid, Ariba, Concur Infrastructure; Informatica, Sitemider, Citrix, Lotus Notes/Domino, Blackberry Enterprise Server, GoodMobile, Datapower, Sterling Managed File Transfer, MQ Middleware & Hub, Websphere, Apache, Weblogic, MS SQL Database, DB2 Database, Oracle Database, Windows Server, IIS, VMWare, Unix AIX, Unix Solaris, Linux, IHS, Mainframe Z/OS, Oracle Grid/RAC, SAN Storage, SVC SAN Storage, NAS Storage, DR & Backup Replication, Network Specialties: ITIL Operations Management Organizational Development Vendor Management Finance
• Directed operational activities for production systems for mission critical applications, middleware and application infrastructure across multiple geographies capabilities • Implemented SLAs and KPIs for managed teams, driving 20%-50% improvement in critical metrics • Managed $40-$50 million budget with 5%-8% decrease annually
• Led US region infrastructure operations and engineering team delivering infrastructure services • Collaborated with global organization to integrate, standardize and improve service across the enterprise • Championed ITIL processes and improvements, owning service operations and transition processes and execution
• Led US region infrastructure operations team supporting all server, hosting, and middleware infrastructure 24x7 • Championed ITIL processes and improvements, owning service operations and transition processes and execution • Managed resources 20% under projected budget, and generated additional savings with multiple key manages services vendors • Collaborated with global organization to integrate, standardize and improve service across the enterprise
• Assessed ITIL processes in place, generated recommendations and established strategies on necessary improvements and new disciplines that needed to be added • Implemented Continuous Service Improvement plan executing identified recommendations leading to a significant process uplift or launch every 4 months with existing resources • Led process integration with newly acquired entity
Experienced operations leader with a wide range of technical experience in complex environments. Specializing in Process Design and Execution, Team Building, and Vendor Management. Currently seeking opportunities in the Twin Cities.
• Led global organization of 50 employees and contractors supporting infrastructure and corporate system applications 24x7 • Managed $20-$30 million budget and ensured availability of funds for high priority projects • Fostered strategic relationship with international resourcing vendor and vendor management representing a $30 million contract • Merged infrastructure and corporate systems groups, enabling reallocation of staff for critical projects and increasing cross-functional synergy • Drove team to consistently high service level attainment significantly decreasing incident resolution times and ensuring enhanced application performance
• Designed and implemented integration points between Ameriprise and H&R Block, fostering a smooth transition for incoming sales force • Architect of contract amendments for the procurement of additional staffing, ensuring stability of existing and acquired assets
• 24x7 management of operational teams for client service, sales force, and wholesale distribution channels • Leveraged relationships across technology groups for operational improvement, driving increased stability and performance • Developed vendor relationships, improving service and generating positive outcomes for clients using the new out-task model