Nashville, Tennessee, United States
Over 15 years as an IT professional with a solid background in unified communications, network administration, IT administration and IT project management. Experience working in large, global enterprise environment with approximately 10,000 employees in over 30 countries with annual 2014 revenue of $1.5 billion. Proven problem-solving skills working across business units to develop and execute value-added solutions that improve operating efficiencies.
• Supported and Maintained 160 Polycom,Tandberg C40, C60, Cisco MX, SX and EX video endpoints within U.S. region • Configured and maintained core video infrastructure including Cisco TMS, VCS Control, VCS Expressway and Cisco Telepresence Server 8710 • Supported Acano version 1.9.6 with over 500 spaces • Supported Crestron Integrated room systems including BI-AMP and ClearOne audio solutions • Designed Crestron control system for use with six LCD displays in Cigna common areas • Supported digital signage solution using AppSpace across 30 offices and 100 signs. • Supported digital signage players including Mediaview, Cisco DMP 4400 and Cisco Edge 340. • Primary AV technician onsite to setup and run guest speaker series, charity and other internal town hall events • Supported vBrick VEMS and REV video streaming environment with weekly video streams going out to an average of 5000 users. • Supported vBrick VEMS Video on Demand environment • Managed a daily workload of tickets using HP Service Manager • Troubleshoot video quality issues using SevOne, Wireshark, Live Action, Vyopta and Riverbed ARX • Created and maintained a process document repository using Confluence
• Over 4 years as Microsoft LYNC 2010 Administrator for approximately 10,000 end-users across 79 offices in over 30 countries • Responsible for developing and executing new UC system implementations and upgrades including collaboration with IT Datacenter, Networking and Server Teams, and ICON senior management in a fast-paced, 24x7 environment • Coordinated 20 Microsoft LYNC federations with external customers over last 4 years • Manage daily Unified Communication (UC) Collaboration infrastructure and functions including LYNC 2010, Cisco Telepresence TX 9000 Series, Exchange 2010 UM, and Cisco UC for all ICON offices globally • In 2014, successfully coordinated with ICON Facilities Department and third-party vendors to build dedicated Cisco Telepresence suites in company headquarters in Dublin, Ireland and North Wales, Pennsylvania • Provide ongoing monitoring of Cisco Telepresence TX 9000 point-to-point conferences, as well as legacy videoconference equipment, and troubleshoot performance issues • Serve as an enterprise-wide Subject Matter Expert on UC and videoconferencing solutions • Implemented Cisco CMR Cloud solution for use in Cisco Telepresence UC environment and developed strategy to migrate from CMR Cloud to CMR Hybrid • Developed and delivered training for service desk staff and collaboration team colleagues to troubleshoot LYNC and Telepresence issues • Designed dashboard using Solarwinds ORION to monitor and measure LYNC performance • Managed a $300k budget for the design and implementation of 8 automated Crestron audiovisual-enabled conference rooms • Serve as Tennessee office IT contact for business continuity plan since 2011
• Global Microsoft LYNC 2010 Administrator • Responsible for monitoring LAN/WAN system performance via Solarwinds ORION, Verizon WAN Analysis, Riverbed SteelCentral (OPNET) and Riverbed Cascade and communicating performance issues to global network team • 24x7 on-call contact for LAN/WAN network outages and coordination with Verizon Service Management and local ICON office contacts to troubleshoot MPLS network issues • Successfully proposed solutions for Verizon WAN MPLS and QOS upgrades resulting in increased network capacity and better performance • Coordinated with Verizon technical services and local office contacts for migration and upgrade of MPLS circuits for all ICON offices in North America, South America and Europe, including managing timelines and leading weekly MPLS upgrade status calls with Verizon service management team • Configured and maintained Cisco LAN infrastructure, including Cisco Layer 2 access switches (2950, 3550, 3560), Layer 3 core switches (3750 stack), Cisco 3002/871/RV120 home-based VPN routers, Cisco Meraki wireless network, as well as legacy wireless networks, in an enterprise environment • Coordinated with Verizon to implement WAN back-up secure gateway solution (SGSO) for branch offices using local internet breakout • Managed ServiceNow tier 3 network queue to resolve tickets for Cisco ScanSafe web proxy infrastructure, checkpoint firewalls, home-based VPN routers, Nortel/Avaya soft phones, Cisco AnyConnect SSL VPN clients, and Cisco ASA point-to-point VPN tunnels • Collaborated with global acquisition team to integrate existing IT network infrastructure with newly-acquired companies • Created network-related diagrams, specifications, configuration files, and best practices guides for training and troubleshooting purposes • Performed daily checks on IT infrastructure and checkpoint firewalls to ensure network availability and system uptime consistent with expectations • Responsible for ongoing training of junior network staff
• Member of the real estate cross-functional team providing IT network and AV expertise for all ICON office moves in USA, Canada and Mexico, including 4 new office openings, 10 office re-models and expansions, and 1 office closure • Served as the IT project manager for new 50,000 square foot ICON office building in Houston, Texas. Responsibilities included: o Identifying and contracting IT vendors o Designing and implementing server room and audiovisual systems o Liaising with Facilities contact to coordinate construction activities o Providing on-site support during key periods to ensure seamless transition
• Managed Windows software upgrade for local insurance company • Completed Network migration from Token Ring to Ethernet for area business
• Managed lighting and stage equipment for touring musical acts