Newmarket, England, United Kingdom
• Global functional head of T&E, leading teams based in San Diego, Singapore, and UK. • Directing operations as global process owner, supporting internal workforce of 10,000 employees across 31 countries with expenses, travel, and corporate credit cards (T&E and P-Card). • Global T&E Policy author. • Internal system owner (Concur, AppZen), card programs owner, and supplier relationship manager. • Advanced configuration administrator for Concur. • Project manager, incl. implementations for 13 new entities and credit card supplier RFP. • Defining all functional goals, projects, and continuous improvement initiatives to maximise efficiencies for both admin and end-users to ensure gold standard of service quality. • SOX controls reviews and liaison to Internal/External Audit, Compliance, Legal. • Key achievement: Utilised automation and AI to meet significantly growing demands without the need for additional headcount. Automating statutory reporting (Cognos); all routine excel-based analytical tasks (macros); reduced manual expense auditing (enhanced AI checks); in process of configuring RPA bots for corporate card application/creation and personal expense reconciliation.
• Prior to my role expansion in 2021, scope of role was EMEA focussed, leading UK-based teams’ operations and projects, while also leading global systems (Concur, AppZen) administration. • Hosted routine metrics calls to Global Finance and Procurement SLT, providing actionable insights on cost-controls and controls/compliance assurances and deficiencies. • Hosted regular employee training sessions to promote compliance. • Accounting and ledger management – reconciliations, accruals, payments, Concur extract failures.
• Supporting the Compliance & Risk function as Compliance Officer, covering UK operations, with focus on safeguarding and mitigating risk to large physical cash-holdings, employees, site locations, and reputational damage resulting from internal/external fraud, theft, organised crime, money laundering and lapses in regulatory requirements or security controls/policies. • Completing on-site audits and publishing audit report for local management remediation. • Compiling dashboards and KPI’s for national management and Board of Directors. • Completing in-person investigations following on-site incidents; compiling evidence for authorities. • Remote data monitoring to identify suspicious activity indicators or controls deficiencies. • Liaising and regular comms with all business streams from Board level to local management. • Key achievement: Fully automated analysis for all global remote monitoring tasks.
• Managing multiple sites/teams (including flagship site) in sales and revenue focussed environment. • Key achievement: Managed first-line-of-defence (compliance) duties on behalf of Regional Mgmt. • Key achievement: Praised for my resources and tools (data analysis or automation tasks) shared and used across the national network of sites.