Plymouth, England, United Kingdom
Accomplished E-Commerce Manager with a demonstrable track record of successful growth and profit within the sporting goods industry. Strong sales and personnel management professional with an incomparably broad IT proficiency. Skilled in Retail Development, People Management, Search Engine Optimization (SEO), Social Media Optimisation (SMO), Front and Back End Development, System Administration, Database Management and Statistical Reporting.
Initially headhunted to spearhead burgeoning online retail division within highly competitive marketplace. • Achieved growth in turnover to £2.5mil annually with zero corporate financial investment. • Expanded retail team to complement of eight full time staff. • Successfully developed and launched two surfboard brands. • Managed retail division to budgetary constraints. • Monitoring trends and sourcing products globally to ensure MSW offered "product firsts" and exclusives. • Implemented advanced stock management procedures and software, thus reducing costly human error. • Oversaw implementation and management of hugely successful "Private Sale" marketing campaigns. • Direct communication from UK based distributors and manufacturers for feedback on new product viability and testing. • Managed internal policy shift to provide concise, simple and straightforward technical information to customers. • Fully managed retail advertising program on magicseaweed.com. • Led development team with creative direction of the front end retail store. Overall goal was to become one of Europe’s largest surf hardware specialists and at the point Metcentral was purchased in 2015 I achieved this. Most recently expanded management responsibilities to include managing and improving vital network of webcams, non-retail customer service, statistical forecasting and reporting and IT support due to consolidation within the retail operation after company buyout.
Provision of hosting, web development and IT support to businesses of various sizes across multiple sectors. Individually tailored full service IT solutions which involved analysing business needs, researching and presenting options and recommendations, implementing solutions and offering continuing, reliable support. Implemented online billing solution and automated service provision. During 2004-2006 I successfully achieved a personal goal of world travel, whilst still providing optimal levels of support to all clients by implementing strategies to facilitate both.
Initially employed in trainee web developer role, making steady career progression through the company taking on multiple roles as Systems Administrator, Customer Service Manager, Sales and Support. Final two and a half years as Technical Director where I was responsible for a team of ten developers. • Clients included HP, Dell, Sony and Siemens Nixdorf. • Implemented ecommerce stores for corporate and promotional merchandise. Responsible for many aspects of the company’s largest achievement for an insurance and referencing company. Project involved transferring all products and procedures online, thus beating larger rivals to market with their online offering.