Rockwall, Texas, United States
Bachelor of Professional Studies in Management, Sport Management Specialization Cazenovia College, Cazenovia, New York, December 2011
Residential Valuation Services • Northeast lead in charge of mentoring/overseeing all processors on team in Northeast. • Responsible for handling escalated issues from both the partners groups as well as service providers. • Responsible for manually uploading bulk orders for our partners. • Lead weekly partner calls and running valuation reports in Excel using Pivot Tables to communicate to Wells Fargo Partners. • Oversee special reports for Wells Fargo partners in order to ensure quality and turnaround times for appraisals. • Identifying negative operation impacts via reporting and providing detailed documentation to management to resolve. • UAT testing for integration of new products to team as well as training co-workers and new hires. • Geo-Cell Coordinator for Staff Appraiser Leader of the Northeast Region -Single Point of Contact for all Staff managers/appraisers in the Northeast. -Experience managing panel of appraisers and assisting Co-workers panels. -Weekly calls/reporting to discuss upcoming potential issues and solutions. • Responsible for effectively managing a very high volume of appraisal orders from our partners assigned by geographic regions. • Work with Wells Fargo partners to ensure complete satisfaction and outstanding customer service. • Responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and/or quality statistics. (Organizing in Excel) • Working in one of the most challenging geographic areas for default loans with consistently one of the highest performances. • Single Point of Contact for new onboarding Vendor Management Company and reporting their performance to management. • 2014 1st Quarter RVS Team All-Star, 2014 2nd Quarter RVS R.I.D.E Nominee, 2015 1st Quarter RVS R.I.D.E Nominee
Staff Member for After School Daycare Program Counselor for RECC Summer Camp