Cleveland, Ohio, United States
Strategic technology leader with nearly 20 years of experience at Jones Day leading enterprise end-user computing, infrastructure modernization, and technology operations within a complex global legal environment supporting nearly 5,000 users across 40 offices worldwide. As End-User Systems Manager, I lead global engineering and operational initiatives spanning Desktop, Citrix/Remote Desktop, Mobility/MDM, endpoint management, software delivery, and workplace technologies. I have led large-scale modernization efforts including the migration of more than 3,400 users from BlackBerry to Microsoft Intune, enterprise Windows platform modernization initiatives, and global endpoint security improvements focused on governance, stability, and user experience. My leadership approach centers on execution, operational accountability, collaboration, and continuous improvement. I regularly partner with senior leadership, Infrastructure, Security, and business stakeholders to align technology initiatives with organizational priorities, risk management objectives, and long-term platform strategy. I hold multiple executive education certifications through the Massachusetts Institute of Technology focused on technology leadership, management, and operations. I am passionate about modern workplace technologies, endpoint security, automation, and building scalable operational models that support business growth and service excellence.
Strategic IT leader with nearly 18 years of experience driving innovation, efficiency, and security at Jones Day. With an Executive Certificate in Management and Leadership from M.I.T., I bring a business-focused, mentorship-driven approach to technology strategy and execution. I lead the global engineering and development of Desktop, Remote Desktop, and Mobility technologies, ensuring secure, high-performing end-user environments. Collaborating with senior leadership, technology committees, architects, and security advisors, I develop platform roadmaps, strengthen security postures, and drive digital transformation initiatives that enhance operational efficiency. Throughout my tenure, I have spearheaded numerous high-impact global projects that have modernized the Firm’s IT infrastructure, improved security, and optimized costs. One recent initiative was the Firm-wide migration of over 3,400 mobile devices from Blackberry to Microsoft Intune, a move that expanded the mobile platform, enhanced device security and saved over $300K annually for the Firm. Committed to continuous improvement, I stay ahead of emerging technologies and industry best practices to ensure the Firm remains at the forefront of innovation. My leadership philosophy centers on mentorship, collaboration, and strategic decision-making to drive meaningful and lasting change.
• Lead Carbon Black Protection RP • Lead McAfee Desktop Security RP • Architect of McAfee ePO 5.1.x environment for the Firm • MBAM\BitLocker RP • VSE 8.8 / Endpoint Encryption • Flexera AdminStudio • Wise Package Studio • Altiris NS & DS Solution • Microsoft SCCM - Software Management & Software Updating • Responsible for all MS Security Patching of 7000+ nodes • Member of desktop image creation and deployment team • Windows 10 Design & Migration Team • Windows 7 Design & Migration Team • Author of Integration Request Work Flow / Process Creation • Scripting for package creation and delivery • Top level support for all desktop related issues • GPO creation and management • Project Management • Lead Integration Developer on-site for Mexico City and Sao Paulo expansion
• Create pre-game graphics for Fascia Boards • Responsible for in-game LED vendor advertisement display • Scoring hits, runs, errors on all boards and 'Scoring Decision' on Main Board • Bullpen graphic creator and operator for home and visiting team • Operator of crowd animation and fan encouragement graphics
Down and distance spotter for the Cleveland Browns Scoreboard Team.
• Setup & support over 100 end-users ensuring productivity by providing accurate and efficient technical assistance on Windows 2000/XP platforms in a 2003 environment • Server upgrades, storage allocation, and firewall configuration • Tape backup using Veritas software performing full, incremental & differential scheduling • User Administration • Active Directory management • GPO creation • Provide off-site IT support for clients during highly crucial FDA Advisory Committee meetings • Advanced data recovery • Lead support analyst for all Mac end-users • Manage deployment of all Windows Security Updates using Altiris Patch Management • Iron Mountain liaison responsible for off-site data storage coordination • Manage Cisco VPN Client • Responsible for all workstation and laptop image configurations and upgrades • Implemented company imaging process of all laptops using Altiris Management Console • Train new employees on company IT policies and procedures to comply with Sarbanes-Oxley Act of 2002