About
Respectful and honest team player with good analytical skills and a passion for meeting customers expectation in IT Service Management and project outcomes. Over 7 years’ experience in IT Service Support, event and capacity management as well as IT Incident and Problem Management. I am goal oriented with sound project management and communication skills and seek to inspire others to demonstrate strong customer-focused service.
Experience
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Lowe's Companies, Inc. (12 yrs 6 mos)
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Technology Operations Analyst
Dec 2019 - Present · 6 yrs 7 mos
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Operations Supervisor
May 2015 - Dec 2019 · 4 yrs 8 mos
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Performance Instructor
Jan 2014 - May 2015 · 1 yr 5 mos
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EPIC Credentialed Trainer at Lifespan
Nov 2014 - Jan 2015 · 3 mos
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Vodafone Ghana (Accra, Ghana)
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IT Monitoring and Capacity Specialist
Jan 2009 - Jun 2010 · 1 yr 6 mos
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IT Incident Analyst
Mar 2007 - Dec 2008 · 1 yr 10 mos
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Ghana Telecommunications Co. LTD. (9 yrs)
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IT Support Specialist
Jun 2000 - Feb 2007 · 6 yrs 9 mos
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Programmer
Mar 1998 - May 2000 · 2 yrs 3 mos