Elgin, Scotland, United Kingdom
Monitored and supported live AAA multiplayer game backends, ensuring high availability, performance, and low-latency player experience across global regions. Used Grafana, Prometheus, and custom dashboards to track infrastructure health, diagnose incidents, and maintain service SLAs. Responded to real-time alerts and coordinated with developers to mitigate outages, bottlenecks, and scaling issues. Supported backend infrastructure on AWS GameLift, EC2, and Kubernetes clusters, including environment validation and deployment support. Created and maintained internal documentation for incident response, monitoring workflows, and service runbooks. Collaborated with DevOps engineers to improve observability, automation, and scaling strategies for live services.
Conducted a review of testing of LLMs Evaluated model outputs for accuracy, coherence, and adherence to set guidelines Participated in iterative feedback loops to continuously improve model performance and team's alignment Collaborated on the creation of a vast knowledge base to document best practices in LLM evaluation Mentored junior team members, providing ongoing support and performance feedback
Maintain and update client records in various database systems Process customers queries and complaints. Swiftly process payments Coordinate with other departments and financial advisers Consistently exceeded weekly and monthly KPIs
● Oversee and manage all areas of the restaurant ● Handle all customer complaints and queries ● Coordinate inventory transfers with 12 other nearby stores ● Ensure compliance with all operational and safety standards ● Order food and supplies ● Recruit and train new staff
● supervise inventory management and control processes, including stocking, ordering and reordering and order fulfilment ● continuously improve operational efficiency across warehouse processes maintaining budgetary goals and company objectives ● negotiate material and packaging purchase quantities and load with our suppliers and subcontractors ● ensure uninterrupted supply of material to all production cells without any downtime and/or overstocking ● Coordinate with various Logistics and production companies in the EU and US