Pontotoc, Mississippi, United States
Hi, my name is Damien Murphy. I am a recent graduate with a Bachelor of Arts in Computer Science and a minor in Mathematics from the University of Mississippi (May 2025). Currently, I serve as a Senior Associate, Technical Customer Care Representative at Cotality, supporting the FNC CMS team. My background includes hands-on experience as a Database Administrator intern where I developed skills in database management, system optimization, and technical troubleshooting. I am passionate about leveraging my technical expertise to solve complex problems, improve system performance, and deliver exceptional customer experiences. Some of my key strengths include: Database Administration & SQL Technical Support & Customer Care Problem-Solving & Analytical Thinking Programming & Software Development I am eager to continue growing in areas such as database systems, software engineering, and technical operations, while contributing to innovative projects that drive business success.
Senior Associate, Technical Customer Care specializing in CMS (Collateral Management System) support, independently managing high‑priority production issues for enterprise and VIP clients including JPMorgan Chase, Fannie Mae, Wells Fargo, Bank of America, and U.S. Bank. Experienced in troubleshooting complex system behaviors using SQL Server queries, analyzing data via spreadsheets, and driving rapid ticket resolution through Salesforce. Proven ability to manage escalations, create and track Jira tickets, and collaborate with engineering teams to resolve defects and optimize workflow performance.
Support database operations across MySQL, PostgreSQL, Aurora, and Amazon RDS. Monitor performance and reliability using GCP, AWS, and Percona Monitoring and Management (PMM). Run CI/CD pipelines with Jenkins for database deployments and updates. Collaborate with development teams to support data-driven applications. Assisting in data migration, integration, and cleanup projects. Documenting database configurations, procedures, and troubleshooting steps.
Responsible for accurately picking and dispensing grocery orders to customers while ensuring exceptional customer service. This role requires strong problem-solving skills, attention to detail, and effective communication to resolve any order issues and maintain customer satisfaction.
Manages the delivery and pickup of multimedia equipment for teachers, ensuring smooth classroom operations. Provides technical support for classroom equipment, ensuring optimal functionality and minimal downtime. Maintains and organizes inventory for multimedia equipment, ensuring availability and optimal functionality.