Switzerland
In charge of the service department in Singapore: - Participating member of the senior management team and leader of the service team (around 280 people) to ensure customer excellence and employee engagement - Full P&L responsibility on a portfolio of more than 60 Mio SGD turnover - Develop and implement strategies and structures to grow a quality culture and continuously gain efficiency, raise safety standards, achieve excellent customer service and drive further growth - Establish strong relationships with key customers to create new business opportunities - Develop people, build a succession pipeline and promote teamwork by continuously communicating, supporting and collaborating with the people in EI and beyond - Pro-actively drive (crisis) communication and collaboration with BCA (Building & Construction Authority Singapore) and manage high media attention - Represent the business within the Jardine Schindler Group and Schindler worldwide on various initiatives Key achievements: - Global Employees Engagement Survey: local results raised by an average of 4,2 points in all categories, 14,5 points above Singapore national norm - Customer: Detractors decreased by more than 30% and promoters increased by 10% in the last 2 years - Portfolio: more than 25% growth in size and 35% growth in value in the last 3 years, with over 60% increase in reliability - People Development: 90% managing positions filled with internal Schindler people in the last 3 years, including 70% internal local promotions, and enhancing diversity - Reached highest score in Group Technical Compliance Audit - Successfully managed the continuity of the operations during Covid crisis and Singapore lockdown by providing accommodations and support to our foreign workforce and finding business agreements with our customers
In charge of the fulfilment of service activities for Singapore East and West: - Manage a team of more than 80 people (including 6 Service Leaders and 6 engineers) to ensure customer and employee satisfaction - Full P&L responsibility on a portfolio of 3000 lifts - Develop and implement strategies to gain efficiency, push for high safety standards, increase quality norms, achieve customer excellence and drive further growth - Establish strong relationships with customers to secure existing portfolio and identify business opportunities - Develop people and contribute to long-term programs to overcome the shortage in personnel - Harmonize processes and deploy best practices across service teams to improve the management results - Closely collaborate with other departments (New Installations, Training, HR, Logistics, Finance, Sales) - Trainer for some group and local trainings (modular maintenance, EI business): provide trainings to local employees according to the group strategy and the local needs Key achievements: - Created a strong relationship with a government agency and became their preferred service provider and partner to work on future maintenance standards for Singapore (including remote monitoring and predictive capabilities) - Improved the portfolio reliability by 100% within 2 years - Implemented Quality initiatives to prepare for the Group Technical Compliance Audit
In charge of service activities on the portfolio of existing installations for Singapore West: - Manage a team of 2 Service Leaders, 3 engineers and 41 technicians to ensure customer and employee satisfaction by planning the personnel needs including route organization, workloads, hiring and training - Ensure portfolio compliance to the new BCA norm, advise customer, and improve the quality standards - Implement optimized processes and increase efficiency to improve the management results - Ensure implementation of all corrective actions on portfolio and Group safety initiatives within the teams
Managing the EN81-20/50 project on R&D side to ensure all Schindler products are compliant: - Define, set-up and implement the strategy to update Schindler products to comply with the new European norm EN 81-20/50 - Elaborate cost optimized technical solutions for all product lines - Harmonize whenever possible the different Schindler product lines - In collaboration with Supply Chain, organize the global implementation of updated products in production Key achievements: - Released compliant products within project budget and schedule - Released new design to limit the impact of the new design on the building constraints (pit and headroom) and to allow the operations to stay competitive - Implemented harmonized solutions (pit station) across different product lines to optimize the costs
Project management of all product management tasks required in the successful delivery and introduction of the Custom Modular Program: - Translate Market requirements into technical specifications. - Ensure that order process (offer and order configuration, lay-out, tools) is in agreement with Zone landscape and in line with Zone’s specifications. - Define and implement price and costs structures for components and system (offering, ordering, tracking and reporting). - Develop methodologies to achieve the program objectives. - Coordination and alignment of R&D, Product Line Management, Corporate Training and Corporate Purchasing in regards to product and configuration related activities. - Coordinate and follow up on Zero-Series selection and target achievement. - Adherence to product management budget and milestones. - Coordinate and follow up product improvement and cost reduction activities.
In charge of the global supply chain for the Custom Modular Global product line: - Optimize supply chain processes and strategy as well as total cost in each Schindler Zone. - Set up the supply chain and production capacities according to budget and sales figures. - Ensure overall quality of supply chain to meet customers’ requirements.
Responsible for supplier development and industrialization strategy, related policies in line with Corporate Purchasing standards, for the CMG-NA project (S5500): - develop and industrialize specific suppliers to maximize sourcing opportunities, - manage the implementation and the associated budget of the S5500 production lines, - contribute to the production and supply chain expertise to increase internal and external suppliers’ capabilities, - work with R&D to improve the design based on production feedback, in term of cost savings.
Responsible for the improvement of the business of a 750 units portfolio of lifts (1.2M€): - manage a team of 10 technicians, to realize the maintenance and repairs tasks (service maintenance, call-backs, repairs, etc.) - improve by 20% in 2 years the turnover of this portfolio, by selling modernizations, replacements, and maintenance contracts.
In charge of the Quality and Processes for this new engineering department (about 80 employees), whose customers are the French, Belgium and Luxembourg branches of Schindler group: - prepare the ISO certification (passed in March 2007). - define and install processes adapted to a market in full expansion, and coherent with the group policy.