United Kingdom
I am an accomplished People Operations leader with extensive expertise in optimising operational efficiency and fostering cross-departmental collaboration within the non-profit and development sectors. At WWF, I spearheaded recruitment initiatives, oversaw organisational operations, and streamlined workflows across multiple departments to align with strategic objectives, donor timelines, and conservation priorities. I also drove cost-efficiency and resource optimisation, ensuring operational success within financial constraints. I have also managed all facets of People Operations, including HR, training and recruitment for a diverse, global workforce. My responsibilities encompassed benefits administration, compliance, and resolving HR-related queries while providing ongoing support to teams across regions. I played a pivotal role in enhancing employee engagement, refining internal processes, and ensuring a seamless onboarding experience and maximised benefits utilisation. With a strong emphasis on strategic planning, process improvement, and employee engagement, I am dedicated to driving organisational success and cultivating a collaborative, high-performance culture.
I took time away from formal employment to care for my two young children. During this period, I remained engaged with professional development through networking with peers in people ops, research, and recruitment.
♦ Senior Management: Accountable for driving and overseeing the effective execution of departmental and cross-departmental standards, aligning with WWF’s organisational policies, multi-year strategy, and conservation priorities. Responsible for ensuring the timely completion of activities within donor deadlines, tracking project progress, and fostering interdepartmental collaboration to meet strategic objectives and enhance project delivery. ♦ Operations: Leading the development, implementation, and continuous monitoring of administrative policies to drive operational efficiency. Regularly assessing departmental expenses and proactively identifying cost-saving opportunities while ensuring resource optimisation to meet organisational goals. Collaborating with department heads to optimise resource allocation and maintain budgetary control. ♦ Cross-Functional Oversight: Managing multiple operational areas to ensure business efficiency, supporting conservation initiatives, and meeting donor deadlines. Focused on streamlining processes, reducing costs, strengthening internal controls, and aligning efforts with the broader organisational strategy to drive success and maintain operational excellence. Providing guidance to departmental leaders to uphold best practices and ensure consistent adherence to established business processes. ♦ Recruitment: Spearheading the end-to-end recruitment process, from job posting and candidate sourcing to interviews, selection, and seamless onboarding, ensuring a smooth and efficient experience for all stakeholders.
♦ Senior Management: Oversee the Human Resources, Training, Recruitment, and Corporate Operations departments, while serving as a key member of the One Acre Fund Steering Committee, driving high-level governance for the country program. Lead and manage special projects tailored to meet the unique needs of the People Support team. ♦ Reimbursements & Payroll: Review benefit-related reimbursements and expense requests. Support payroll processing for both US and international staff, ensuring accuracy and timeliness. ♦ Customer Service: Act as the primary point of contact for addressing a wide range of HR inquiries across One Acre Fund’s global workforce. Provide HR support to staff in multiple international locations and assist in the onboarding process for new team members. ♦ Benefits Administration: Oversee the end-to-end benefits enrolment process and create clear communication materials. Lead information sessions, provide ongoing outreach, and resolve benefits inquiries globally via email and phone. Collaborate with the People Operations team to streamline new hire paperwork and communicate key policies to ensure employees maximise their benefits. ♦ Compliance: Conduct research to stay informed on current regulations and compliance requirements, ensuring the team adheres to legal and organisational standards.
Specialised research expertise in HIV, sex work, and motherhood, funded by the Economic & Social Research Council scholarship program. Extensive experience in designing and implementing primary research projects, utilising a diverse range of multi-method data collection techniques, including in-depth interviews, focus groups, and participant recruitment. Proficient in both thematic and narrative analysis, with a keen ability to derive actionable insights from complex qualitative data. Skilled in crafting comprehensive literature reviews and synthesising academic research to inform the development of new knowledge and theory within the field. Deep understanding of ethical research practices, ensuring rigorous and respectful engagement with sensitive topics. Adept at translating complex research findings into clear, accessible narratives for both academic and non-academic audiences, fostering impactful communication and knowledge exchange.