New Taipei City, New Taipei City, Taiwan
By spending 7 years in total studying abroad in USA, Philippines, and Australia, my English skills was greatly developed which gives me the ability to communicate fluently in both written and oral forms. I work in the office for almost 5 years in charge of email translation, host regular meetings, follow up and keep track of ongoing projects, cross department coordination, maintain office premises, and ensure smooth office operation. Other than that, I was once part of Air Canada working at airport as a Concierge Agent for nearly 3 years who was dedicated to provide superior service for the premium customers. I had to be present at the check in counter and boarding gate for daily flights and irregular operation. Co-worked with ground handling agents on catering service, aircraft cleaning, and ensure they follow the guidelines. I learn to be a team player and I am capable to work independently, too. Also, I am trained to work under time pressure and handle multi tasks simultaneously which gives me confident on next career opportunity.
1) Organize and manage complex and heavy calendar scheduling for Director and Senior Level Department Managers 2) Play critical role in scheduling the Department events, regular update meetings, schedule and book international travel for Director and Managers, and process expense reports 3) Work professionally with Org Admin Lead and other Senior and Executive admins to facilitate timely and accurate planning needs on internal meetings and external customer meetings. 4) Work with a global diverse team in all levels of organization and collaborate across business units to maintain critical logistical needs. 5) Work both independently and, providing flexibility, sound judgment, and the prioritization of multiple demands working with multiple heavy calendars. 6) Play as contact window between the account team and customers for regular meeting arrangement, executive level meeting (NxN), and arrange gift dispatch for traditional holidays
1) Provision of office administrative and related support services to facilitate the smooth running of the office including office supplies, pantry replenishment, stationery order, maintenance of office premises and general equipment. Carry out maintenance for Air Con, Carpet and ensure a pass for fire safety inspection 2) Responsible for the office access system to ensure premises security and safety 3) Process monthly bills which includes office rental, utilities, printer rental, cleaning service and all kinds of office operation expense 4) Assist the selection process of service providers/vendor for office management and be the contact window of any third party vendors 5) Assisting the HR department with new hires settle in including lift and office access card, seat planning, name tag & business card, etc 6) Purchasing office furniture and renovation arrangement. Use of system on vendor code application and request PO 7) Assist with Team Building events such as catering arrangement, event planning and execution 8) In charge of office merge which involves coordinating internally on seat and scrapping arrangement cross department. Work with vendor for furniture purchase, move and restoration
1) Assist CEO on improvement work efficiency through excellent schedule and meeting management 2) Efficiently organize the important information of each meeting, communicate and coordinate across departments, keep abreast of the progress of each project 3) Set up a high logical and reasonable work schedule, take the meeting minutes and to-do list 4) Managing incoming correspondence, including emails, memos and mail 5) Handle highly-confidential and/or sensitive matters with discretion and tact 6) Gifts procurement and dispatch for important holidays 7) Take lead and coordinate on implementing ERP system for HR record, expense approval, PO and stock management
1) Be present at Check-in, lounge and boarding gate to greet and acknowledge premium customers and escort if required. 2) Assist at arrivals / departures which involves with ticketing, upgrades, connections, baggage retrieval and any last-minute arrangements. 3) Liaise with the 24 / 7 Concierge Desk when required. 4) Network with other Global Concierge Agents at other Stations and with local representatives (Hotels, OAL’s). 5) Provide solutions for premium customers, in case of irregular operations. 6) Maintain daily reports on the concierge activities, log problems and follow through when required. 7) Liaise with Canadian Concierge groups to provide support / assistance in dealing/handling with high profile/premium customers. 8) Co-work with GHA for daily flight operation and ensure SOP is aligned. 9) Maintain and keep track of flight supplies i.e boarding pass, baggage tag, trolly bag, etc
1) Host reception for foreign clients and conduct presentation in production sites 2) Cross Department Coordination for following up to do list 3) Conduct Weekly/Monthly Meeting which involve management, sales, quality assurance, finance and overseas production team 4) Organize and generate Financial Reports for strategy planning 5) Raw material purchasing and stock management for overseas production site 6) Email and oral translation with foreign clients for GM 7) Data retrieval from ERP system and maintain a variety of files and reports 8) Maintain and update organizational chart on a regular basis