Summerfield, Florida, United States
Worked multiple project for web sites: Designing a site for a church or online chat support for Golf Web Site currently work on Flash Manual for Class 1 Products. Specialties: Adobe Photoshop Adobe Dream Weaver Adobe Flash 3D Max 10
· First contact with customers appointment setup. · Diagnosing the client’s issue with their PC or cell phones. · Install Microsoft office and Virus protections software. · Initial troubleshooting on PCs and cell phones.
IT Tech Lead at Cedars Sinai Marina Del Ray hospital.
· Started Contractor assisting setup of Workstations in different areas of the hospital and the lead tech in the hospital. · Use SCCM for installation of software and Imaging of PCs and Laptops. · Assist in the network and deployment of printers throughout the hospital. · Lead Tech in multiple refresh projects of PCs and Cell phones, performed wire management where needed. · Answering support ticket in person or over phone to help the user perform their jobs at 100%. · Set up and install Bitlocker software on all PCs. · Created new hostnames in the Active Directory. · Worked with the Telecom department to program and deploy CISCO Desk Phones. · Apple Configurator to setup iPhones and iPads to work with hospital applications and WIFI calling for in hospital use.
· Handled support calls for customers having issues using the Stamps software. · Spent the time needed to help customers use their personal printers to print out stamps using the labels supplied to them.
Additional work added