Ethiopia
Co-founder and General manager
• Answer phone, email, and face-to-face customer enquiries • Direct customers to online resources • Create and maintain reports on customer interactions • Attend weekly team meetings • Update customer records in our system, including notes about conversations and outcomes • Present ideas for improving customer care • Participate in team-building activities • Develop customer rapport
Finance Budgeting & Planning: Preparing, monitoring, and managing budgets, forecasts, and financial plans. Accounting & Reporting: Managing general ledgers, accounts payable/receivable, preparing financial statements, and ensuring accurate transaction recording. Cash Management: Overseeing cash flow, managing reserves, and ensuring financial stability. Financial Analysis: Identifying financial issues, variances, and trends to support decision-making. Administration Procurement: Managing the purchasing of goods, services, and assets. Facilities & Asset Management: Maintaining office facilities, managing equipment, and maintaining asset registers. Human Resources: Handling recruitment, staff support, and ensuring compliance with policies. General Operations: Overseeing daily logistics like mail, transport, reception, and implementing internal controls.
Cost Analysis: Determine the true cost of producing goods or delivering services, including raw materials, labor, and overhead. Budgeting & Forecasting: Develop budgets, create financial forecasts, and ensure spending aligns with planned budgets. Efficiency Improvement: Identify operational inefficiencies, recommend cost-saving measures, and suggest improvements to processes. Performance Reporting: Prepare reports comparing standard costs to actual costs (variance analysis) and evaluate project or department performance. Inventory Management: Monitor inventory levels, control systems, and analyze inventory turnover. Decision Support: Provide financial data and analysis to senior management for informed decisions on pricing, production, and investment. Risk Management: Assist in assessing financial risks and advising on mitigation strategies.
Cost Analysis: Determine the true cost of producing goods or delivering services, including raw materials, labor, and overhead. Budgeting & Forecasting: Develop budgets, create financial forecasts, and ensure spending aligns with planned budgets. Efficiency Improvement: Identify operational inefficiencies, recommend cost-saving measures, and suggest improvements to processes. Performance Reporting: Prepare reports comparing standard costs to actual costs (variance analysis) and evaluate project or department performance. Inventory Management: Monitor inventory levels, control systems, and analyze inventory turnover. Decision Support: Provide financial data and analysis to senior management for informed decisions on pricing, production, and investment. Risk Management: Assist in assessing financial risks and advising on mitigation strategies.