Querétaro, Mexico
Professional with strong customer service, organization and negotiation skills. Focus on improving the results on quality service. 19 years of experience in Customer Service, air, sea and land cargo business. Experience in timely tracking and generate indicators associated with strategic projects. Responsible for the development of global and Elite accounts with special management, coordination and monitoring shipments.
Responsabilities: ▪ Monitor and provide timely tracking of shipments. ▪ Maintain effective communication with customers, suppliers and brokers. ▪ Coordination of air, sea and land shipments; import and export. ▪ Revise the collection process, release and delivery, depending on the Incoterm. ▪ Elaboration of BL´s. ▪ Billing and review of bills. ▪ Reporting. Main Achievements: ▪ Maintain a good level of service with customers, increasing the number of shipments every month and follow up important projects. ▪ Specialized in the area of operations, billing and accounts.
Responsabilities: ▪ Provide timely tracking of shipments, keeping customers informed. ▪ Coordination of air, sea and land shipments; import and export. ▪ Analyzed and monitor strategic projects through the generation of KPI´s. ▪ Maintain communication with the operation area for the elaboration of AWB’s and BL’s, as well as the logistics of the shipments. ▪ Reporting. Main Achievements: ▪ Improved the service and trust of one of the top accounts while maintaining a high level of service (95%), maximizing the number of shipments and potentiate new lanes. ▪ Responsible for more than 400 files of strategic sectors and clients; including Schneider, Gemalto, Nokia, etc.), while maintaining the highest performance of files of the area and fewer escalations.
Responsabilities: ▪ Advise the clients with the maximum opportunity the status of their shipments in the export area. ▪ Follow up on time the shipments of special accounts as Khuene and Nagel and DHL Global Forwarding. ▪ Maintain communication with the capacity area for coordinating connections of the shipments and reduce the back log. Main Achievements: ▪ Maintained a high level of service (90%). ▪ International experience in GUA and SJO, with the objective to train the Export Customer Service area.