Pittsburgh, Pennsylvania, United States
Experienced Implementation Consultant with a demonstrated history of working in the human resources industry. Skilled in Professional Employer Organization (PEO), Management, Payroll, Recruiting, and Training. Strong information technology professional with a Bachelor of Business Administration (B.B.A.) focused in Business Administration and Management, General from Robert Morris University.
• Responsible for the successful implementation of the various components of a TotalSource solution through the effective execution of the methodology using solid functional, technical and/or project management knowledge and skills. • Acts as a liaison between new client and internal departments to include sales, payroll, benefits, 401(k), CTS, risk management and human resources. • Performs on-site analysis of requirements for payroll, benefits, and 401(k), using a consultative approach to ensure appropriate human resource policies, procedures, and compliance. • Conducts on-site new hire and benefit orientations and ensures all enrollments are processed correctly. • Held accountable for the successful transition of the new account through the conversion process. • Effectively establish, maintain, build and manage client relationships at all levels to ensure ADP TotalSource is successfully helping clients achieve their business strategies.
• Manage, develop and train the Customer Support Associates and Administrative Assistants • Interviewing, hiring and training of administrative team • Manage health and safety program (Drug and backgrounds compliance) • Process and conduct all internal new hire paperwork, agreements/offer letters • Manage office spending including: supply procurement, marketing, and out of office activities • Maintain relationship with office leadership and assist with miscellaneous duties for the Director of Business Operations • Develop organizational relationships with internal and external customers
• Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) • Managing the Unemployment Process including claims and hearings. • Managing the Worker’s Compensation Program including education, filing claims and alternate light duty locations • Ensuring front office customer service • Primary liaison with the corporate office regarding all accounting related issues • Managing contractor and internal benefits program
• Providing outstanding front office customer service (telephone and reception area) • Maintains drug testing/medical surveillance process (setting up employee for the clinic, logging and updating office report, email/communicating results to the office) • Enter and manage Background process and communicate results to the office • File and maintain all office paperwork • Assist with data entry of personal data updates • Timely processing of Tax Credit Forms and other state required forms • Maintaining outstanding levels of administrative support to all internal and external employees