Brussels Metropolitan Area
80.000 workstations, Windows & Mac (Engie worldwide) 30.000 smartphones & tablets, and related mobile subscriptions (Engie Western Europe) Modern device & user mgt in the Cloud, based on Zero Trust architecture. Global accountability for related people, finance, operations, purchasing & procurement. Local delivery teams in France, Belgium, Germany, USA, Mexico and Chile.
Representing Engie IT general management for Engie Belgian entities. Ensuring efficient & qualitative delivery of Engie IT product & services. Coordination of Engie IT departments to answer Belgian entities expectations.
Managing a group of 30+ people focused on customer delivery & customer experience, within Engie IT, Digital Workplace (*) division. - User Experience, with data exploitation - Customer Delivery Management for all Digital Workplace services, facing Business Units IT representatives to accompany and support day-to-day activities. - End User Service Portal (ITSM), managing evolutions based on Agile Project Management with Scrum - Bid Offer & RFP Management - Transition Management, from BUILD deployment projects to RUN services. - Non-standard services and office move/planning. - Management of KPI, reporting, inventories and invoicing. - Marketing & Communication (*) Digital Workplace regrouping 4 service lines : Workplace (Workstation, tablet, smartphone and MDM), User Solutions (software, Office365, softphone and shared data), On-site (Fixed telephony, Visio, Printing and Proximity user support) and SmartDesk (Helpdesk, Knowledge Management and Self-help)
⁃ Analyse, implementation, integration and management of an Identity & Access Management processes and tools to comply with Sarbanes-Oxley requirements. ⁃ Assisted in the definition of job role profiles and work with business units to integrate segregation of duties rules in defining access profile … ⁃ Definition, implementation, execution, follow-up and audit of SOX Key Controls ⁃ Analyse and implementation of a Vulnerability Management Tool to facilitate status tracking, due dates, vulnerability assessment and follow-up actions ⁃ Creation and optimization of processes, procedures and methods.
- Security & Business Continuity policies definition - Security & Business Continuity risk assessment: analysis , recommendation and advising on Mobistar projects (IT, Telco & Business) - Security & LAN architecture & infrastructure design - Implement and maintain SOX (& SAS70), ISO, PCI-DSS compliances. - Process implementation and optimization based on BPMN & WfMC. - Deployment of supporting tools (IAM, workflow engine, document management,...)