Sainte-Geneviève-des-Bois, Île-de-France, France
Following my studies, I have 12 years of experience in tourism-related customer service. My main areas of experience are : Consulting and selling tourism products. Selling and creating tailor-made, high-end event products. Overall customer relations and IT support. Working in a large company, teamwork and working under pressure are an integral part of my daily work.
Ensure the installation of new equipments or softwares Answering calls from users in the event of technical difficulties of any kind Establish a remote diagnosis through manipulations and by asking questions to the user. Update softwares and systems. Advise users on how to resolve problems. Carry out functional tests to check all systems Level 1 technical support Forward incidents to IT and follow them up Perform ad hoc tests on various system implementations
Informing customers Dealing with complaints Making additional sales Selling hotel services Achieving KPIs Complying with process
After-sales services for stays, transportation and packages related to Disneyland Paris. Adding services, modifying stays, responding to disputes by email and over the phone Deal with park closure and guests hotel relocation during Covid Open space call center position, then working remotely.
Sales of products mainly aimed at business customers. (production companies, executives of large companies, sales representatives). Sales of dry tickets and packages. Touristic products booking Customer advice Price comparison and cost analysis Customer loyalty development Checking travel documents
Sales work on brochures, ticketing on GDS, Travel segments booking for individuals
Ticketing on Amadeus GDS
Distribution and sorting of advertising leaflets.