Spain
My name is Cynthia Guilabert, and I’m a creative professional with a background in Graphic Design, Advertising, and Communication. I hold a BA in Graphic Design and Advertising from the School of Arts and Design in Alicante, Spain, and I’m currently completing a degree in Communication at the Universitat Oberta de Catalunya (UOC). Early in my career, I combined my studies with hands-on experience, developing the full corporate identity for a restaurant in Alicante—an experience that sparked my passion for branding and strategic communication. I began my professional journey at Idominiun Imedia, a creative advertising agency in Spain, where I collaborated with a multidisciplinary team to deliver campaigns, branding projects, and both print and digital design solutions. Eager to broaden my horizons, I moved to London to further develop my career in design, advertising, and marketing. During my 15 years in London, I held various roles that expanded my skill set and adaptability. I worked as a Branding and Marketing Officer, creating and implementing a cohesive brand strategy that supported business growth across multiple industries. I led marketing campaigns and worked closely with digital teams to ensure consistent and impactful brand messaging. I worked as a PR Assistant, supporting account managers with press releases, media relations, client databases, and advertising copywriting. I also worked at Uniqlo’s Head Office in London, in the Customer Service Department, where I provided support to clients across multiple channels, gaining valuable experience in client communication, problem-solving, and front-line brand representation. Currently, I’m based in Barcelona, working at Uniqlo Spain in Store Operations Support Department, taking on key administrative tasks and supporting the daily operational needs of the business. I thrive both independently and in collaborative environments. I’m highly organized, adaptable, and calm under pressure—with strong multitasking skills, communication abilities, and a proactive mindset.
Responsible for the operational and administrative coordination of 7 stores across Spain, acting as a liaison between store teams, head office and Europe. Focused on ensuring clear communication, supporting day-to-day process, and providing strategic assistance across multiple areas, including contract and supplier payment management using Coupa. Management of the translations of products and internal communications for VM, FRMIC and Marketing departments to ensure consistency and alignment with brand and market standards.
Providing customer services through chat, email and inbound calls to handle inquiries from customers in both the Spanish and UK markets. Supporting the line manager by assisting in setting targets and KPI’s to ensure team objectives are met. Maintaining accurate records of customer interactions, processing accounts efficiently, and filing documents in compliance with company communication procedures, guidelines and policies. Additionally, contributing to the continuous improvement of the e-commerce department and online brand sales, with a particular focus on enhancing the company website FAQs.
Customer service at Bloomberg (City of London). Helping customers by offering them the best service and solving their queries.
Assisting the manager in overseeing the daily operations of the business, including supporting the management of staff payroll, monitoring and analyzing daily revenue streams, and managing business banking administration to ensure financial accuracy. Coordinating with suppliers to maintain optimal stock levels and improve supply chain efficiency. Managing incoming phone calls and correspondence to facilitate effective communication and support smooth business operations.
Developing lead generation and lead nurturing programs, designing and executing email campaigns and expanding the go-to-market tools to enhance sales effectiveness. Maintaining the Salesforce CRM system and supporting the senior team in managing leads and opportunities to maximise business growth.
Working closely with account coordinator and account manager, writing press releases and building relationships with media professionals. Developing, maintaining and utilizing marketing database, including client and prospect mailing lists and access to client publications. Creating advertising copy for clients to support promotional campaigns.