Cynthia Zhang

Sr. Technical Delivery Manager

Greater Chicago Area

About

Dynamic program manager with strong technical background and overall strategic view for delivering complex multi-million projects. An anchor person in the institution for connecting different entities such as government agencies, vendors, field business teams, headquarter support office, IT support department etc. using both strong quantitative and qualitative skills to arrive at sound recommendations for leadership.

Experience

  • Senior Technical Delivery Manager at Bank of America
    Nov 2021 - Present · 4 yrs 9 mos

    Supporting program and project management execution for a portfolio of data initiatives across the Wholesale Credit and Global Transaction Service lines of business. Managing and aggregating multiple work streams in Finance, Marketing, Fraud, AML, Collection etc.

  • Sr. Program Manager at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
    Sep 2019 - Oct 2021 · 2 yrs 2 mos

    Accountable for end-to-end delivery of strategic level programs over $15 million . Provide a strong blend of technical and business acumen to drive strategic programs. Ensure integration of program and corresponding sub-programs and adjusts program scope, timing and budgets.

  • Cyber Security Program Manager at Federal Reserve System
    Dec 2016 - Jul 2019 · 2 yrs 8 mos

    Cyber Security Program Manager at Federal Reserve System for seven work streams.

  • Senior IT Project Manager, PMP at Federal Reserve Bank of Chicago
    Jun 2011 - Nov 2016 · 5 yrs 6 mos

    IT project mananger for Supervision & Regulation Division.

  • AVP at JP Morgan Chase
    Jan 2005 - Jun 2011 · 6 yrs 6 mos

    Led multiple international development teams to build payment gateway applications for 800 different institutions with secured and direct connection to the payment clearing house and generated multi-million in revenue per year. Collaborated with product management team to identify market trends, design solutions, and provide product support to 4000+ institution users in a timely manner.