China
Accomplished Senior Program/Project Manager with globally-expansive expertise (8 years in the US and 5 years in China) in the areas of program and project management, strategic solutions planning and development, business analysis, operational management, Internet e-business, and business plan deployment for organizations, across Data Center, Software development and Real Estate IT Infra and networking management. IT Lead Project Manager - Shell/HP Consultant (Beijing, China) - Serves as Shell Real Estate IT Lead Project Manager HP Enterprise Service Senior Program Manager (Beijing, China) - Serves as overall program manager and manages HP key account, multi-million CMMI 5 certified project. - Demonstrated outstanding leadership and strong vision in all the key project activities. - Identifies and develops new opportunities with client, and supports early qualification and opportunity assessment for large and complex opportunities - Manages upper level client delivery relationships and acts as an interface between project team and client. HP EDS IT Data Center Integration, HP IT Data Center Consolidation and HP IT Strategy, Engagement and Transformation PMO Project/Program Management (Houston, USA): - Serve multi-cultural and cross-functional business teams on a global level, utilizing cutting-edge technology, world class concepts and approaches, and communication to manage integration and consolidation missions. - Expertise in program setup, project planning, development, and execution, scope of work, deadline management, project status tracking and metrics reporting, risk identification, process creation and documentation, and resource allocation. - Conduct workshops, serve on periodical stakeholder meetings, and deliver high-level presentations.
- Primary delivery planning and execution accountability; Project Planning, Control and Management (including Financial, Stakeholder, Communication, Scoping, Design, Execution, Change, Risks, Issues, Dependencies, Closeout). - Primary interface to relevant stakeholders. - Infrastructure supplier onboarding and delivery coordination. - IT escalation point for project-specific IT issues. - Project progress monitoring and reporting. - IT steering preparation and presentation.
- Serves as an overall program manager and manages HP strategic account, multi-million customer application project, including project management, schedule and resource management, risk and change management, and the key communication and presentations with senior management - Leads the team through full application life cycle, including requirement, design, development, system integration test and user acceptance test, pilot, roll-out and sustain support, as well as successful CMMI 5 project certification - Manages large scale project with over 3000 function points and 80+ team members across various locations in China and in the US. - Plays the core to enable the key resources stable with high productivity - Follows EDGE standards and develops critical project processes, such as deliverable review process, change management process - Articulates key issues and proposals to client senior management via e-mails, meetings and presentations. - Leads the team and successfully delivered product to the customer with exceeding quality - Identifies and develops new opportunities with client, and supports early qualification and opportunity assessment for large and complex opportunities - Manages upper level client delivery relationships and acts as an interface between project team and client.
Program Manger - HP IT Strategy, Engagement and Transformation PMO (Program Management Office) - Initiated and documented tactical Application Retirement Process - Led the timely and accurately execution of Application Retirement/Consolidation/Cancellation with various business IT teams - Strategized and program managed a large data center(around 2000 servers) exit - Worked with each tower and level 2 and level 3 business IT owners on the planning and execution.
Project Manager – HPIT EDS Integration Project - Served as an instrumental collaborator in conjunction with the Program Manager and the global project team to develop, launch, and lead the consolidation project, which involved project planning, scope of work management, timeframe delineation and management, and methodology development. - Evaluated risks or issues and identified partnership strategies to encourage communication and effortless transition involving parties and management in HP and EDS. - Represented the team in management meetings, prepared the project plan approved by senior management, and worked closely with PMO (Program Management Office) on various responsibilities, which include the project headcounts, budgets, milestones, and timelines. - Led strategic and tactical planning workshops geared to identify global team members, discuss project plans, reveal corporate objectives and timelines, and determine practical, end-to-end phases to achieve the corporate mission and facilitate communication. - Acted as Data Center workstream process lead, establishing and streamlining the processes. - Led the efforts of application to server mapping project, resulting 60% increase of applications with identified infrastructures. - Led the Service Termination project; conducted due-diligence efforts identifying cost modules in all of the regions; identified and closed gaps to ensure the charge termination or reduction to IT. - Prepared and participated in executive-level program reviews.
Project Manager – HPIT Data Centers Consolidation Project - Regional led, managed and drove the global Data Center consolidation and integration in Asia Pacific and Japan, and Latin America regions, including the hardware and application moves, infrastructure discovery processes, documentation, and strategic technical and business planning to align the project scope with corporate priorities and associated management. - Collaborated on the definition and creation of new Data Center Consolidation processes and documentation; contributed to the Data Center Consolidation knowledge base, best practices, and lessons learned. - Ensured successful Data Center consolidation and exit activities with minimum impact to HP business. - Delivered precise communication to stakeholders and senior management up to the CIO to relay status details, risks, resource strategies, and destination specifics involving infrastructure planning, capabilities, and testing. - Collaborated on global consolidation improvement initiatives by investigating process improvements, developing migration strategies, and expediting escalation to the Infrastructure Lead. - Achieved expectations and performance goals in the successful exit of all assigned Data Center exits in the scope of the territory. - Finished more than 50% Data Center exits within the HP Asia Pacific region; managed projects throughout Asia and parts of Latin America.
- Initiated and developed strategic IT solutions based upon client consultation; analyzed specific client situations, designed solutions within system parameters, and established optimal solutions to maximize client satisfaction and attain performance results with minimal development time and obtained the sign-off from clients on Scope of Work. - Coordinated team and customer contact throughout the design and development phases to facilitate work flow, data flow, and functional specifications. - Directed complete project lifecycles and utilized project management skills to improve IT processes, which involved planning, designing, developing, testing, client implementation, and training. - Utilized exceptional problem resolution and Quick-Study capabilities to ensure project facilitation. - Improved business trading process automation and optimized core business processes by managing the development of extensive operational improvements. - Employed time management skills, problem solving abilities, and analytical skills to communicate effectively with clients and manage numerous projects simultaneously.
AVALLA, Continuation of Client Project from Zoyto, Houston, Texas, 2005 Operations Manager - Supervised Call Center and maintained team success through effective hiring, training, and motivation. - Spearheaded efficiency and profitability efforts through innovative sales flyer design/development, customer refund and return procedure design and deployment, and created a new employee training manual. - Led the creation and leadership of technical teams, development of training curriculum, and presentation of training materials for staff and clients. - Designed and implemented new corporate intranet Web Sites, which involved extensive evaluation of the current Web Site and reporting system, system architecture, business rules, functions, data flows, and data processing procedures. ZOYTO, Houston, Texas, 2003-2005 Program Manager - Acted as a single Point of Contact presenting and managing IT solutions to an external client that met and optimized the business needs. - Managed and documented business processes, including Web Site, Ordering System (phone and web), Inventory Control, Logistics, Fulfillment and Customer Service, Return, Refund, and Commission Processes. - Conducted detailed Q&A interviews with clients refining requirements and procedures of business modules: Order Management, Return Management, Inventory Management, and Reporting. Obtained the sign-off from client on Scope of Work. - Detailed technical designs by creating business process models, such as Context Diagram, Level 0 DFD, and Call Center Ordering Process Work Flow. Directed start-up projects, functional specifications analysis, client presentations, process and technical improvement planning, quality assurance, deployment testing, client acceptance testing, and training. - Implemented new sales solutions and improved client service levels through scheduling, staffing, and training on marketing incentives and system enhancement updates.
- Led a staff of four associates and managed technical processes, including division performance evaluation, strategic business plan development, and annual risk fund budget preparation. - Conducted a risk control project to monitor disputed cases and identify unusual transaction patterns.