Spain
Multilingual Customer Success Leader (English, French, Spanish, Italian) with 10+ years’ experience spanning Sales, Account Management and Customer Success within the Fashion & Retail sector. I drive strategic account expansion, own executive-stakeholder partnerships, and excel in cross-cultural relationship management—having collaborated with leading retail brands across multiple regions. As a certified Professional Coach and advocate for neuro-inclusion, I bring a people-first, neuroscience-informed leadership style that builds trust, accelerates team performance and influences decision-makers at the C-suite level.
Ownership of the entire client relationships within the Strategic Customer Success Team, conveying the highest value to customers ensuring their retention and expansion. Deep understanding of client vertical categories, providing strategic guidance in growing their ecommerce business through tailored Marketplace roadmap and Digital Marketing activities. Management of contract renewals and negotiation.
In charge of developing the international business expansion for several brands from the Textile industry (Strategic Accounts)
In charge of growing and consolidating the Export Department. Presence in over 20 countries worldwide dealing with key retail players. Management of sales representatives across Europe (performance monitoring, products training, strategic guidance).