Charlie Shiles

Regional Sales Director - Northeast Enterprise @ ServiceNow

Edgewater, Maryland, United States

About

As Regional Sales Director at ServiceNow, I focus on driving digital transformation across complex and regulated industries. With Seven years of experience at the company, I specialize in leveraging SaaS and consultative selling approaches to align ServiceNow’s platform solutions with customer objectives. My work is grounded in building high-performing sales teams and fostering C-level relationships to achieve strategic growth. By utilizing value-based storytelling and aligning capabilities with customer goals, I help empower organizations to achieve success in their transformation initiatives.

Experience

  • ServiceNow (7 yrs 3 mos)
    • Regional Sales Director - Northeast Enterprise Core
      Jan 2025 - Present · 1 yr 6 mos

      • Lead strategic engagements that drive digital transformation in complex, regulated industries. • Cultivate C-level relationships to align ServiceNow’s platform capabilities with customer goals. • Build and manage high-performing sales teams, consistently exceeding growth targets. • Utilize consultative selling and value-based storytelling to enhance customer success.

    • Regional Sales Director - North Atlantic Enterprise
      Feb 2022 - Nov 2025 · 3 yrs 10 mos

    • Enterprise IT Transformation Sales Executive
      Apr 2019 - Feb 2022 · 2 yrs 11 mos

      • Exceeded Quota in 2019 (124%), 2020 (107.88%), 2021 (153.71%) • Responsible for Building Pipeline and growing overall revenue for IT Solutions in Enterprise Mid-Atlantic • Build and manage partner community to drive business across shared opportunities • Successfully graduated from ServiceNow’s first Management Training Program • Host of the bi-weekly Global ITX – Show Me the Money Call

  • Regional Sales Director at Virtustream
    Nov 2017 - Apr 2019 · 1 yr 6 mos

    • Spearheaded business development for Virtustream's cloud solutions, including Enterprise Cloud and Storage Cloud. • Drove adoption of cloud-based applications such as SAP, EPIC, and Guidewire to enhance client operations. • Built and managed a partner ecosystem, accelerating joint opportunities and revenue growth. • Collaborated with Dell Technologies to align strategies for delivering enterprise cloud solutions.

  • Principal Client Solutions Director at Dell EMC
    Sep 2015 - Nov 2017 · 2 yrs 3 mos

    Led sales initiatives and business development for Dell EMC, focusing on transformative solutions for clients. • Developed strategies for IT Transformation, Big Data Analytics, and Cloud Strategy to meet client needs. • Served as a trusted advisor to senior leadership, shaping technology roadmaps and transformation strategies. • Built and scaled the Dell EMC Consulting business in the DC Metro Area, enhancing service delivery and client engagement.

  • AT&T (7 yrs 8 mos)
    • Sr. Application Sales Executive at AT&T fna USi (Application Services and Cloud Hosting)
      Jan 2014 - Oct 2015 · 1 yr 10 mos

      Manage Mid-Atlantic territory with responsibility for sales of the Hosting and Managed Application Services portfolio within AT&T. Lead sales and strategy planning to enhance client relationship and grow revenue. Lead internal, cross-functional teams and resources to develop the right solution for my customers. • Responsible for AT&T’s (USi) portfolio of Managed Applications including Enterprise Apps (SAP, Oracle), Managed eCommerce (Websphere, Oracle/ATG, Hybris, Magento), Managed Collaboration (Exchange, Lync, Sharepoint) and Managed Middleware (Weblogic, Websphere, Tomcat, JBOSS, Endeca, Endeca, Adobe, etc..)

    • Sales Engineer
      Mar 2008 - Jan 2014 · 5 yrs 11 mos

      USinternetworking, Inc. (USi), an AT&T company, is the most experienced Application Service Provider (ASP). We use a highly automated, efficient, systematic approach to deliver managed hosting, application management, remote management, professional services, SaaS enablement, and eBusiness development and hosting to more than 150 enterprise-level organizations in over 30 countries.

    • Solution Engineer
      Mar 2008 - Jan 2014 · 5 yrs 11 mos

  • Sales Engineer at ATG
    Apr 2006 - Mar 2008 · 2 yrs

    ATG OnDemand Maximize your e-commerce and e-service power For businesses that don't want to dedicate their resources and time to an in-house solution, ATG OnDemand lets you harness all the power and unique advantages of ATG's market leading e-commerce, e-marketing, customer self-service, and agent-assisted service solutions - in a hassle-free, hosted environment. Just like ATG's licensed solutions, ATG OnDemand offers the ability to create a more personally relevant, compelling, and loyalty-building experience for your customers. The vendor that recent reports from Gartner, Forrester Research, and other analysts have ranked as a market leader, ATG now offers a set of solutions that are within reach of businesses of all shapes and sizes. With ATG OnDemand, you focus on your business, not the technology used to run it. Leave the systems operations to us, and you can concentrate on the additional revenue, customer loyalty, and cost savings our solutions bring you.