York, England, United Kingdom
Has your business either adopted a Customer Experience strategy, or you are relying on customers to use your products and services, regardless of the customer care your team provides during the end to end experience. If you have already started to gain valuable insight into the Customer Journey, do you have a feedback system in place to gain feedback throughout the journey (not just the end)? Is it working for you and supporting team motivation and helping you to achieve your development goals? Our clients are currently enjoying the benefits of a customer experience programme, to improve customer retention, gaining of new business/sales, team motivation and increased profits. Here is a snapshot of what insight6 can offer you: ✅You own a personalised feedback system, set up with your own questions to gain insight on how your customers feel throughout the experience (and at the end). It easily makes you aware of any areas to fix, as well as boost your online reviews ✅ You receive motivational customer service and sales training, to embed positive behaviours in your team and create a customer-centric culture ✅ You receive high-quality insight via CX reviews (mystery shopping) to focus on the key issues which will drive improvement in your business I will work in partnership with managers, the team and YOU, in smashing #CustomerExperience success. My role is to work with you to take away any frustrations you have with your team if they are not delivering to the standards set. Make sure any concerns you have about failing to convert a good enquiry into money are resolved. Because we care, I support you throughout and help with any anxiety if the business is not developing as you expect. What happens if you do nothing? Customers and your team are crucial to the success of your business, if you want to IMPROVE, I love working in partnership with local business owners. Let's talk and see if insight6 is a right partner for you......... Call me: 07891 631869 Email: [email protected] Website: www.insight6.com
After 10 years of being a Customer Experience Director for insight6 (formerly Shopper Anonymous), my new role continues to help and support the most important customer, the insight6 head office team and regional colleagues. Across the UK we have businesses using instant insight as a valuable software tool to seek feedback and gain more businesses, as it can and will measure the Customer Journey. In addition, we have highly trained researchers who provide an independent view of your business, or your competitors through CX Reviews (mystery shopping). We test it through phone, web or walk-in experiences. Our technology can provide you with recorded telephone calls, video reviews, and your client portal which allows you to access key action plans. Where actions are required to improve the Customer Experience, we can deliver workshops, training, mentoring and coaching to help business owners/managers. We add value to many businesses in the Attractions, Education, Care Homes, Financial Services, Hospitality, Legal Services, Optical, Retail, Sports & Leisure sectors, plus many more. If you would like to improve your Customer Experience, then please do contact me: Phone: 07891 631869 Email: [email protected]
As a Customer Experience Director at insight6, I provided motivational Customer Service & Sales Training and valuable intelligent insights. I partnered with passionate business owners and managers to help the development and growth of the business by measuring, providing solutions and improving the Customer Experience. Typically, the people I worked with had a good business and good people, but they would say to me they were: - Frustrated as the team is not following the procedures or delivering to the standards set - Concerned as they need to retain and gain more customers to keep the growth of the business moving forward - Anxious as they can see face-to-face, phone and web interactions with clients are handled well, but they are losing money as opportunities are lost I provided a window into a business to motivate the team to deliver consistently good service and embed positive behaviours.
A guilty pleasure and guaranteed fresh air in rain or shine. Role taken on to support a great local business and my hobby of horse racing. On the day tasks involve welcoming media, racecourse members, and more, as part of their arrival process. Best parts are working with a team to deliver a great first experience.
Management and Team Leader