Toronto, Ontario, Canada
With over 15 years of experience in education and early career program management, I specialize in designing and implementing impactful programs that address organizational needs and enhance professional practice. As a Program Manager at Shopify, I contribute to operational excellence and program delivery by leveraging my expertise in program implementation, and early career talent. My work is supported by a certification in leadership coaching, enabling me to provide actionable strategies for individuals and teams. I am passionate about creating scalable, solution-focused programs that empower professionals and organizations to achieve their goals.
Owning how new employees experience Wealthsimple — from day one. The role spans experience design, facilitation, people operations, and program management, to reimagine onboarding so it reflects the same bar and craft as the product and brand. - Design and build a centralized, AI-enhanced onboarding program that serves as the single front door for new hires — blending live facilitation, async learning, and self-serve content into one seamless experience - Craft the narrative arc of onboarding: bringing Wealthsimple's culture, operating norms, and performance expectations to life so new hires quickly understand how the company works and how to ramp up effectively - Facilitate key onboarding moments and set the quality bar across learning and development experiences — partnering with leaders and the People team to ensure managers are equipped to set their new hires up for success
Program operations lead for Early Talent Programs at Shopify, driving significant advancements and growth in early talent acquisition and development. • Develop strategies to hire 1000 interns annually, enhancing the engineering and data early talent pipeline across North America. • Design, facilitate and manage program operations for unique early talent onboarding programs serving ~200 new hires a cycle in a hybrid model, engaging new hires and their teams from offer to day one • Implement AI-driven processes to optimize program efficiency and accelerate hiring timelines. • Manage early talent, fostering their growth and aligning their skills with the AI future of commerce.
I help teams and organizations engage in full program development, including needs assessment, design, implementation, and evaluation — giving them practicable and scalable solutions to problems of professional practice. As a certified leadership coach, I am compassionate and solution-focused in helping individuals achieve clarity and action. I bring this same focus as a facilitator for learning and development programming.
At the Data Sciences Institute, I spearheaded an upskilling program designed to empower mid-career professionals transitioning into data science and machine learning roles. By collaborating with industry experts and developing a targeted curriculum, I ensured participants gained the necessary skills for career advancement.
Dev Degree is a work-integrated learning program that prepares early talent to be full-time software developers. In this leadership role, I ensured our team successfully delivered a comprehensive talent development program. By utilizing data-driven insights and fostering a supportive learning environment, I made significant enhancements to the success of our learning and development programming. Key Achievements: Curriculum Design and Program Delivery: Scaled learning programming with a reduction in team size, while implementing changes to learning design, instructional practices, and team operations yielding faster skills attainment from learners, reduced instructional time and team overhead, and increased performance scores. Talent Management: Effectively and accurately assessed and calibrated talent performance, executed on performance and coaching plans, and implemented robust employee feedback mechanisms that led to earlier identification of performance issues and 100% successful completion of the program. Evaluated Training Effectiveness: Enabled improved talent performance results through continuous improvement practices leading to greater employee confidence in skills growth and earlier job readiness. Enhanced Learning Experiences: Led increased employee autonomy and team skills through the implementation of learner-centered approaches including earlier and more frequent team and project-based learning, and peer-led assessments. Resource Investment Planning: Set and consistently exceeded team goals and key outcomes to drive resource investment planning. By aligning program objectives and team operational goals with strategic priorities, I ensured an accelerated talent time to impact.
In this role, I was responsible for maximizing the performance of early talent through onboarding, leadership skills training and ongoing coaching, talent management and performance intervention. Key Achievements: Employee Onboarding: Collaborated extensively across the business to redesign and develop the program's first remote onboarding program using multimodal learning and instructional methods and e-learning solutions. Enabled achieve faster skills and context attainment and better alignment with the business' talent development priorities. Competency Framework: Developed the program's first competency framework that defined the essential skills development necessary for talent success. Collaboratedwith leadership across the business to build a 3-tiered framework that described the necessary technical and foundational skills, and business context required to accelerate talent time to impact. This framework currently guides program operations, completion, and talent readiness criteria. Coaching Program: Implemented the first coaching program for early talent to drive increased performance and job readiness. Delivered coaching in individual and group settings for as many as 8 participants weekly. Talent Management: Designed and executed performance management plans, increasing program completion rates, elevating performance scores, and retaining talent.