Sacramento, California, United States
Answered calls for AT&T door to door reps. to sign up for service and upgrade their current AT&T internet, television and home phone services. Communicated well with customer with great customer service skills in order to complete the sell and make the customer feel safe and secure. Completed orders under system failures and extreme conditions but was able still received a 100% quality for the month
Mixed ingredients to make syrups for 8/12/16/24 ounce cans of soda and energy drinks, 20 ounce and 1 and 2 liter bottles of soda or water and also 10 ounce glass of soda or sparkling water. Loaded the warehouse with ingredients and also stored pallets of product to be shipped to stores and other organizations. Tested each syrup for micro-organisms, pH balance, Total dissolve solids (TSD), amount of sugar, taste and quality
Email and chat support for iTunes and Mobile Me accounts, products and customer service. Spoke with customers handling up to 40 calls a day for Apple Store accounts regarding billing and customer service due to service issues. Managed a small group of co-worker as a team leader due to my leadership skills, teamwork skill and also product knowledge.