Lake Oswego, Oregon, United States
Experienced Project Manager with a demonstrated history of adaptation and success in the construction industry. Seeking to leverage strong leadership, problem-solving, communication and conflict resolution expertise into a new opportunity. I am uniquely capable of implementing the perfect mix of critical thinking, cost estimation, and empathetic understanding to any situation. Whether you want to build homes, reinforce relationships, strengthen teams, or expand your circle of experts – I am excited to learn more about how I can help you grow.
• Proactively collaborated with other project teams to remove roadblocks and ensure seamless production. • Adaptive oversite of 8 communities, guaranteeing progress towards a gratifying project closeout. • Detailed digestion of construction documents, land use decisions, and permits. • Regular review of budgets, invoices, contracts and project goals.
• Delivered in-depth field knowledge that streamlined preconstruction approvals, reduced field conflicts by 300%, increased constructability efficiency by 30%, and lowered budgets by 10%. • Spearheaded the successful completion of two concurrent apartment buildings while adhering to budget and scheduling constraints. • Overhauled documentation process, to deliver professional RFIs, submittals, change orders, and proposals on multimillion-dollar commercial complexes
• Concurrent to my Project Manager Responsibilities, DBM began a merger with a company in Tucson AZ, before a disagreement between the principals dissolved the partnership. • Produced Estimates, constructability reviews, and proposals for a 9-project $50M commercial portfolio in a new market. • Jump started 3 stalled commercial developments through design consultation, municipal coordination, and preconstruction services. • Aligned 4 regulatory bodies to restore progress on a 35-acre, 30M commercial park whose approvals had lapsed since 2005.
Daily on-site oversite on a $50M neighborhood comprised of 10 luxury homes in Emerald Hills CA, ensuring the immaculate implementation of every component, from SWPPP compliance to sconce layout.
·Implementation of the developer's proprietary management system to revitalize neglected obligations and ensure project process. ·Coordinate with customers, consultants, contractors, and city officials to convert conflicts into opportunities. ·Provided intricate benefit analysis, cost controls, contract negotiations, exposure evaluation, while improving relationships with all shareholders. ·Primary point of contact for warranty service obligations of a California based general contractor. Oversee customer service needs for over four hundred homes in twenty communities spanning the nine county Bay Area region. ·Screen all service requests to determine if they fall within the obligations of the builder. Coordinate onsite evaluations and facilitate corrective action. ·Manage the documentation of all service claims and their resolution, including customer sign off. ·Twice successfully updated, streamlined and managed a customer response system that had been long neglected and fallen into arrears. ·Manage diverse relationships including homeowners, subcontractors, and field technicians.
• Concurrent to other Roles - - • Systematized customer care records for over 500 homes in 32 Bay Area communities. • Overhauled the atmosphere of Customer Care, transforming it into a proactive program build on customer education. • Automated routine customer and subcontractor communication to improve response time to and abbreviate the timelines from initial report to closure. • Resolved up to 100 daily customer inquiries, reducing response time by 300% and increasing the positive closure rate to over 95% • Prepared and distributed regular reports to C- Level management of real time Customer Care metrics, cost analysis and procedural recommendations to enhance product quality oversight before product turnover to customers. • Designed and implemented series of pre-sale QA/QC procedures to guarantee quality standards are exceeded.