Istanbul, Istanbul, Türkiye
He has 25+ years of work and management experience. Performed at diverse roles such as general manager, CTO, regional company representative and unite head. He especially follows digital transformation technologies as 5G, IoT and Artificial Intelligence. Experienced in - Transformation Management, - Manage Service Design and Appliance, - Company Mergers, - IT and ITCA Regulation, - Business Ecosystem in both Communications and Defence Markets He has been working for İHLAS Holding Company as Chief Technology Offficer. Founded Sales Channel Management and Customer Operations Management at HAVELSAN. Took active role at both planning and putting into practice of both AVEA and TÜRK TELEKOM transformations. Gathered merger experience by performing important technical and administrative roles in both ARIA & AYCELL merger in 2004 and then TÜRK TELEKOM & AVEA & TTNET merger in 2015. In his career, he has founded many centres and lines such as Customer Operations Centre, Governance and Regulatory Compliance Line, Demand Management Line, Technology Operation Centre, Service Operation Centre, Sales & Channel Management. He managed several projects and programs such as “Convergence to Customer - Off Loading”, “Decreasing Regulation Charges”, “Integration and Automation of Leasing and Payment Process between Finance and Technology Groups”, “Survival Investment for Technology”, etc. He believes in that company profit and flexibility on management are increased by proper “manage service” appliances. He has leaded major manage service projects: - Establishment of regional management organisation and building up RSP mechanism, - Handover of base stations’ electronic maintenance, - Taking out planning and optimisation works to service providers Joined many sectorial symposiums as a speaker and participated as a company representative in many committee works held by ITCA (BTK) and Turkish Grand National Assembly (TBMM). Asks for the adoption and implementation of five basic principles in the units he leads: - Diversity on minds, - Transparency & justice, - Being who finds solution, - Communication, - Focusing marginal profit Eager to create determined and self-confident team and establish corporate structure. Respects to the fact time is limited resource and applies “pareto law” in his practices persistently. Has active roles in professional foundations and associations. An author who writes on especially management and technology related articles at social media.
Leading Havelsan Advanced Technologies Center at Bilişim Valley Designing of and setting up Customer Operation's Management Centre. Establishment of Sales Channel Management. Managing both internal and external customer relationship due to raise up trading, operational performance and quality Creating and improving Business Eco-Systems in and around İstanbul region. Coordination of Havelsan business groups in the base of customer in scope of enlarging Havelsan’s footprint on civil market Representing Havelsan at Civil Society Organisations, Non-Governmental Organisations and Sectorial Associations
Both planning and implementation services on GSM, IBS (In Building Solutions) for Türk Telekom, Turkcell and Vodafone companies, Regional Solution Partnershipment for Vodafone Fix and Mobile Access Network including 1st Line Management, operation and maintanence, site renting and contract management and roll out implementation, Operating Cell on Vehicles (CoV) for Vodafone, Planning and implementation of TETRA Systems, Site inspection, audit and H&S services for Turkcell, on both fix and mobile networks, Distributors of many companies and material supplier such as VietFIBER, Kathrein, Coiller, Roxtec, Draka, etc.
Planning and execution of L1 Operation in period of merger and transformation of Türk Telekom, AVEA and TTNET. Monitoring and first level operation of Network and IT (incl. Applications) domains at Fix, Mobil (2G, 3G, LTE), Internet and TV areas. Performing holistic operation though systems, services and customers (problems and requests) Following events, alarms, anouncements, performance, traffic and capacity, Operating case, incident, crisis, change, postmortem and continuous improvement processes as 7/24 on site, Managing Active & Active TOCs, Service OC, Digital Media Services OC, Security OC, Service Desk, Corporate & Private Customer Managements, Process & Improvement Mng, Projects and Relationship & Administration Mng Improving productivity thanks to automation and processes, Assuring solutions closer to customer by transferring authorization and competency, Assuring higher trouble shooting capability @ L1 Operations, Transforming L1 Operations as marketable product, Establishment of Tech 2 Tech service for both mobile and fix corporate customers, Ensuring standardisation and coordination of Regional Technology Operation Centers, Instant monitoring of changes via operational reporting and ensuring related actions to be performed
Managing the transition period, Assuring the transformational focus, Autorized at monitoring, driving and coordinating the transformational agenda Directing the groups for detailing and revising the JDs/roles & processes via transformational aspect Moderating the conflicts between the groups’ new roles Deciding to minimize the grey areas in the new organization Autorized at following up the transformation score card SPoC for Transformation Change Management
Triggering, coordinating and executing of new initiatives and approaches to succeed in-company productivity and efficiency. (In the commissioned subjects) Directing, managing, representing and forming opinion on behalf of CTO Observing and advising the applications performed at Technology group (on both Network and IT) are complaint with ICT regulation. Dealing with public bodies and institutions to represent the company. Health and Safety company deputy
Directing to the functions as follows RF Planning and Optimisation, Access Transmission, Site Construction, Field Operation & Maintenance, Site Acquisition and Permits At his responsible area consists of Aegean, West Mediterranean and East Mediterranean regions