Atlanta, Georgia, United States
Accomplished business leader with e extensive experience driving operations excellence and profitable growth in challenging, competitive markets. A high-performance, decisive, solutions-focused, and results-oriented expert in building and revitalizing a company’s organizational infrastructure, products, technologies, processes, measurement systems and operating strategies to optimize results. Strong leadership, communication, strategic and tactical planning, and analytical skills. Specialties: Operations Excellence, Strategic Planning, Continuous Improvement, Lean Six Sigma, Information Systems, Change Management
Support Airport Customer Service team members with payroll, time off, vacation and shift bidding, benefits, and leaves of absence.
OPS - April, 2022 to January, 2024 GTS - May, 2021 to April, 2022
Consulting to small and mid-sized firms for improving operations involving business process re-engineering using Lean/Six Sigma. Also, offering consulting for ISO9001.
Performed consulting for quality and continuous improvement projects using Lean Six Sigma to small and mid-sized organizations in the manufacturing and service sectors. Supported business owners with experience with Information Systems to help sustain and build upon the strategy and improvement projects to provide sustained long-term growth and profitability.
Overhauled the project process to reduce research project cycle time by nearly 33%. Implemented a scalable ERP, project management, and centralized data collection platform to support project cycle time reduction while simultaneously developing a subsidiary revenue resource. Grew revenues to $7.8M from $2.8M in 18 months by utilizing reclaimed project analyst/researcher time to increase throughput. Reduced staff turnover to 5% from 75% through the use of work-life balance programs and enhanced staff development opportunities. Engaged clients immediately after the conclusion of each project to obtain client satisfaction. Using this feedback loop client satisfaction improved to 4.35 from 3.75 on a 5.0 scale.
Provided consulting and support to firms working to improve the bottom line through value-added processes. Increased throughput and waste at a Tyson Foods processing plant. The projected improved throughput by 0.5% netting a $5.0M increase in annual plant revenue. Streamlined the "aircraft visit" process for the Bombardier MRO facility in Tucson, AZ resulting in reduced waste and increased facility throughput. Project savings and increased revenues projected at $3.5M per annum.