County Cork, Ireland
-Collaborated with Customer Success and Product teams to identify client pain points and recommend solutions, improving product usage by 30% on key accounts. -Utilized Jira and Confluence improving incident response time through optimized workflows. -Communicated with both technical and non-technical customers by identifying their issues and resolving them quickly. -Acted as a liaison between global cross-functional teams, facilitating communication and ensuring timely resolution of escalated issues using Slack. -Dealt with Enterprise/Premium users and solved complex API issues working on weekends to ensure availability. -Demonstrated strong understanding of code syntax in supported programming languages such as Ruby, JavaScript, and Python, enabling faster diagnosis of customer issues.
-Gained experience in using mass media and reference books to develop language teaching materials and guides to aid with presenting challenging concepts. -Excellent opportunity to work on evaluating problems that exist in teaching as a foreign language in classroom management and setting, practising on providing appropriate solutions to the problems identified to benefit students' learning experience.
-Successfully gained key attributes of critical and creative thinking, analytical and data management skills, communications and teamwork skills and most importantly literacy, language skills and digital competence. -Able to utilize high levels of literacy and digital perspective into the IT workforce as an arts graduate, allowing me to adapt to different work environments.