Singapore
• Streamlined multi-year datasets using Power Automate, SharePoint, Excel, and Power BI, performing data cleaning, standardisation, deduplication, and validation with documented workflows and change logs. • Developed and maintained a centralised, version-controlled company engagement database, ensuring accuracy through systematic cross-checks and data reconciliation. • Administered Certificates of Appreciation tracking, managing approvals, template versions, and customised certificate generation for stakeholders.
• Optimised operations by streamlining process, identifying bottlenecks with swimlane diagrams, and implementing efficient solutions. • Developed a comprehensive workflow for projects, identified key areas for improvement, and proposed solutions. • Developed an Excel template for new customer fulfillment metric, integrating VBA to streamline data cleaning and improve efficiency. • Enhanced the Monthly Operations Report by standardizing data, creating a user-friendly dashboard, and emphasizing user-centric design through constructive feedback and iterative improvements.