Crystal Tan

Solid Business Leader with strong experience in Operations & Commercials. Relentless Problem Solver. Results oriented.

Singapore

About

Excellent P&L & Business Leader with Exceptionally-Strong Operations Background. Areas of Expertise: P&L Leadership, Business Management, Sales & Commercial Operations (Deal & Tender Pursuit, Pricing, Risk Assessment, T&C Reviews, Proposal Generation, Deal Governance). Industrial Service Operations (MRO, Aftersales, Spare-parts), Manufacturing Operations (Production, Quality, Customer Satisfactions, General Management, etc.), Supply Chain Management (Inventory, Warehousing, Customer Orders Processing/ Management/ Fulfilment, Procurement, Sourcing), Logistics (Distribution, Transportation, Delivery), Working Capital Optimization (Inventory, Account Receivables, Account Payables), Compliance, EHS, Operational Excellence, LEAN Six Sigma. Strong Team Builder. Hands-on, Energetic. Strong Integrity. Bilingual in English and Mandarin (written and spoken). Six Sigma Certified. Season Business Traveller. Highly Experienced in Regional (Asia Pacific) Leadership. Seasoned Business Traveller.

Experience

  • 20 years of Lean Six Sigma experience in providing Lean Six Sigma Improvement Services at Lean Six Sigma Practioner/ Advisor/ Consultant
    Jun 1999 - Present · 27 yrs 2 mos

    -- Conduct Lean Six Sigma Training, using training materials customized based on requirements. -- Conduct Value Stream Management Workshops -- Construct Value Stream Maps for Process Improvements. -- Conduct Customer Interviews, with customized interview questions based on requirements. -- Review Process Improvement Projects, & keeping management posted of projects’ status & risks. -- Covering broad range of areas: Customer Delivery, Logistic, Manufacturing, Working Capital Optimization (AR, AP, Inventory), Supply Chain, Business Management, Customer Communications, Sales Management & RFP processes etc.

  • Director, eCommerce Fulfillment Sales & Business Development at DHL
    Sep 2017 - Feb 2018 · 6 mos

    Hungry hunter for new opportunities. Forever earnest & attentive in listenting to Customers' business requirements. Always working at my hardest to offer solutions that meet Customers' requirements. Strong ability in connecting exceedingly well with Customers across various sectors including Fashion, Apparel, Retail, nsumer Electronics and Technology SMEs. Signed 3 new contracts within 4 months period. Accumulated additional est. 35 potential opportunities recorded in SFDC. Very flexible and versatile in adapting quickly to new sector and new environment.

  • Sales/ Commercial Operations, Global/ Regional Deals Management - Head of RFP Competency Centre at Fuji Xerox
    Jan 2016 - Sep 2017 · 1 yr 9 mos

    Heading a team that handles Complex Global & Regional Deals involving APAC Countries, Xerox Company (in Americas, Europe, India) and Partners. These deals often involve high-worth Global Customers. Actively Transforming & Improving Skillsets, Processes and Competency of the Team's Sales/ Commercial Operations and Deal Management. Also supporting the business as Key Driver for successful implementation of Corporate-Driven Program, Making use of Strong Project Management & Business Transformation Skills to Ensure full compliance and be successfully audited by year-end.

  • Sales/ Commercial Operations, Pursuits of Regional Services Deals -- Head of Bid Management Process at Fuji Xerox
    Jul 2014 - Jan 2016 · 1 yr 7 mos

    Overseeing Asia-pacific Deals Pursuits, focusing on high-value deals with strong Services components In charged of the following teams: -- Bid Managers Team -- Pricing Team -- Commercial Risk Team

  • Pentair Valves & Controls (formerly known as Tyco Flow Control) (1 yr 11 mos)
    • Asia Director Commercial Services - Asia P&L Leader
      Jan 2013 - Dec 2013 · 1 yr

      - P&L Responsibility for Asia - Strategic & Tactical Leadership over Asia's Sales & Distributions Offices - Oversee Shipments across all Sites to meet Revenue Targets - Build Close Relationships with Key Global Customers. - Resolve Critical Delivery Issues for Customers - Strengthen Commercial Processes, including Improving Revenue Forecast Predictability. - Drive Cost Out & Process Improvements -- Requested for Voluntarily Separation during a Dec 2013 restructuring exercise in the company.

    • Operational Excellence Director - Global Responsibilities
      Feb 2012 - Jan 2013 · 1 yr

      - Covered all global sites of the business vertical "PROCESS". - Drove Operational Excellence Programs, Process Improvement Culture and Projects Cost Savings across all sites - Exceeded Operational Excellence Savings Targets.