Greater Cheshire West and Chester Area
Over 30 years of senior management experience leading national and international operations across multi-sector portfolios, including manufacturing, public services, events, and commercial industries. My work has focused on driving operational excellence, ensuring contract compliance, and strengthening client engagement while improving service delivery. By embedding service improvement frameworks and optimizing onboarding processes, I have empowered regional teams to enhance productivity, retention, and internal culture. My commitment to continuous improvement is underpinned by a customer-first approach and strategic leadership, enabling the consistent achievement of key performance indicators. I have a proven track record of enhancing financial performance through cost control and resource optimization while fostering collaborative, high-performing teams. My expertise spans operational strategy, multi-site leadership, and service improvement, ensuring alignment with business growth objectives and delivering sustainable value to clients.
Contract Management and Customer Support
In this role, I directed national operations across multiple sectors, including manufacturing, public services, events, and commercial portfolios. I had full accountability for contract performance, compliance, client engagement, and the leadership of multi-site teams. I developed operational strategies to meet regional KPIs consistently, transforming on-boarding processes to accelerate productivity, improve retention, and build a stronger internal culture. I introduced service improvement frameworks empowering regional managers to identify and resolve operational issues, while strengthening financial performance through cost control and resource optimisation. I embedded a customer-first service culture, which improved response times and client satisfaction, and ensured rigorous compliance with health and safety regulations through audits and corrective action plans. I also invested in leadership talent, creating a resilient operational structure with succession planning in place.
Joining the company at inception, I played a key role in transforming it from a start-up into a business exceeding £1M in revenue in its first year. I built the operational infrastructure from the ground up, including site KPIs, launch matrices, and reporting frameworks, while overseeing procurement, contract negotiation, and supplier partnerships to drive expansion and profitability. I ensured all contracts met health, safety, and training compliance requirements, and managed P&L at both site and corporate level to maintain cost control and margins. I directed operational launches, aligning service delivery to client expectations, and applied Kaizen principles to reduce waste and enhance efficiency. My ability to build strong client relationships resulted in repeat business and new work streams, while I maintained portfolio-wide operational consistency and compliance.
National operations leader overseeing multi-sector service delivery across manufacturing, public sector, events and commercial portfolios. Held full operational accountability for contract performance, compliance, client engagement and multi-site team leadership, driving efficiency, safety and customer satisfaction in complex, high-profile environments. · Directed operational delivery for diverse national contracts, building consistent service standards that met contractual KPIs across all regions. Worked on holistic operational strategy alongside business and commercial growth. · Transformed onboarding and induction processes, reducing training lead time, accelerating productivity and improving retention. Built an improved internal culture that unlocked potential in teams. · Coordinated mission-critical operations for COP26 in Glasgow, delivering VIP scheduling, security coordination and facilities management under tight deadlines and high scrutiny. · Developed and rolled out service improvement frameworks, empowering regional managers to identify issues, implement solutions and measure results. · Strengthened financial performance through active cost control, resource optimisation and process streamlining. · Elevated CSAT by embedding a forward-facing service culture that improved response times to service requests. · Strengthened compliance awareness, engagement and alignment to health and safety regulations, leading audits and implementing corrective action plans where required. · Built operational resilience by developing leadership talent and succession planning within multi-site teams.
Board-level leader for a start-up facilities and services provider, responsible for scaling operations from inception to a £1M+ revenue business in the first year. Directed business set-up, operational frameworks, compliance, and client delivery, ensuring service excellence while positioning the company for sustainable growth. · Established operational infrastructure, including site KPIs, launch matrix, and performance reporting frameworks. · Directed procurement, contract negotiation and supplier partnerships to support expansion and profitability. · Oversaw health, safety and training compliance, embedding standards across new and existing contracts. · Managed P&L at both site and business level, ensuring cost control and margin improvement. · Coordinated operational launches, mobilising resources and aligning service delivery to client expectations. · Implemented Kaizen-based improvements, driving efficiency and reducing waste. · Built and maintained senior client relationships, securing repeat business and additional work streams. · Provided ongoing operational support across the portfolio to maintain service consistency and compliance.
I managed national operations for a leading facilities and support services provider, ensuring delivery excellence across multiple sectors. By quickly resolving operational challenges and aligning service with client priorities, I strengthened customer relationships. I introduced an enhanced on-boarding programme to accelerate staff readiness, coordinated complex logistics for VIP events such as COP26, and implemented systems to improve operational consistency. My work during COP26 in Glasgow involved orchestrating VIP scheduling, coordinating security, and managing facilities under intense deadlines and scrutiny. Through service improvement projects, I boosted team engagement and accountability, while targeted development initiatives improved retention. I maintained full compliance with health, safety, and quality standards throughout all operational areas.
Directed national operations for a major facilities and support services provider, ensuring consistent delivery, compliance and client satisfaction across diverse sectors. Managed multi-site teams, drove service quality improvements and implemented new initiatives to strengthen operational efficiency. · Strengthened customer relationships by resolving operational challenges quickly, aligning service to client priorities. · Implemented an enhanced onboarding programme that reduced training time and accelerated staff readiness. · Coordinated complex logistics and VIP support for high-profile events, including COP26 in Glasgow. · Monitored and optimised operational systems, improving performance and service consistency. · Introduced team-led service improvement projects, increasing engagement and accountability. · Improved retention through targeted team development and regular performance reviews. · Maintained operational standards in compliance with health, safety and quality frameworks.
I led operations for high-profile automotive clients including Jaguar and Bentley, overseeing production, quality, safety, and cost performance. I drove process optimisation to reduce errors and improve product quality, while sustaining strong OEM relationships and delivering transparent performance reporting. My work included preparing facilities for new production programmes, managing plant deep cleans, and implementing scrap reduction initiatives. I carefully planned manufacturing activity to meet output targets while controlling costs, and mentored team members into leadership roles, creating a more capable and resilient workforce. Working closely with the Quality Department, we were able to reduce waste and improve quality expectations beyond our customers specification and increase their overall quality levels.
Led paintline and injection moulding operations for high-profile automotive clients including Jaguar and Bentley. Directed production, quality, safety and cost performance, ensuring compliance with customer requirements and internal manufacturing standards. Managed a multi-skilled team, overseeing recruitment, training and performance development to support consistent delivery in a high-specification environment. · Improved product quality and reduced production errors via problem-solving and process optimisation. · Sustained strong client relationships to deliver OEM standards and provide transparent performance reporting. · Supported plant construction and pre-production deep cleans, ensuring readiness for new production programmes. · Reduced scrap costs by closely monitoring output, adjusting processes and reallocating resources to address variance. · Maintained full compliance with occupational health and safety requirements, embedding best practice across shifts. · Planned manufacturing activity in detail, balancing output targets, cost controls, time and labour availability. · Mentored and developed staff into leadership roles, building team capability and resilience. · Led special projects aligned to profitable business direction, contributing to strategic growth and efficiency gains.