Cristina Dan

Customer support engineer

Bucharest, Bucharest, Romania

About

I am a dedicated and proactive IT engineer with over a decade of experience. My commitment to delivering efficient solutions, from implementation to troubleshooting, defines my work ethic. My objective is to excel in roles where I can efficiently manage, enhance, and sustain IT environments while actively participating in deploying cutting-edge solutions. My skill set includes expertise in technologies such as WebRTC, FreeSWITCH, SIP, SQL, XMPP, and chatbot development. Key Achievements and Responsibilities: Mediatel Environment Management: I have demonstrated expertise in setting up, supporting, and maintaining Mediatel environments, ensuring their seamless operation and unwavering reliability. Solution Deployment: I have significantly contributed to the successful deployment of innovative Mediatel solutions. My approach involves close collaboration with cross-functional teams, leveraging technologies like WebRTC, FreeSWITCH, SIP, SQL, XMPP, and chatbot development to ensure project success. Technology Proficiency: Proficiency in a broad range of technologies, including WebRTC, FreeSWITCH, SIP, SQL, XMPP, and chatbot development, allows me to tackle complex challenges and implement effective solutions. Troubleshooting: I am an expert in diagnosing and resolving issues in real-time, ensuring minimal downtime and maximizing system efficiency. Maintenance: My proactive maintenance strategies ensure the longevity and reliability of IT environments. Collaboration: Working closely with cross-functional teams, including developers, engineers, and support staff, has been integral in achieving successful project outcomes and meeting objectives. Continuous Learning: Staying updated with industry trends and emerging technologies is a core part of my professional journey, as I continuously expand my skill set to deliver optimal results. Qualifications: My qualifications include expertise in OS Internals, virtualization concepts, SAN/NAS, networking concepts, troubleshooting tools, Linux administration, and core OS services. I am also experienced in various platforms and software, including CISCO Telepresence, Call Manager, Switches, routers, SolarWinds, and Waterfall technology. Operating Systems: Proficiency extends to both Windows and Linux. With my extensive experience, qualifications, and unwavering commitment to excellence, I am well-equipped to excel in roles demanding proficiency in managing IT environments, deploying solutions, and providing top-notch networking support.

Experience

  • Customer Support Engineer at Mediatel Data SRL
    Dec 2021 - Present · 4 yrs 8 mos

    Key Achievements and Responsibilities: Mediatel Environment Management: Demonstrated expertise in setting up, supporting, and maintaining Mediatel environments, ensuring their seamless operation and reliability. Solution Deployment: Contributed significantly to the successful deployment of innovative Mediatel solutions, collaborating with cross-functional teams and leveraging technologies like WebRTC, JavaScript, FreeSWITCH, SIP, SQL, XMPP, and chatbot development. Telephony Enhancement: Improved telephony systems within Mediatel environments, optimizing communication capabilities and enhancing user experience. Technology Proficiency: Proficiently utilized WebRTC, JavaScript, FreeSWITCH, SIP, SQL, XMPP, and chatbot development skills to address complex challenges and implement effective solutions. Troubleshooting: Expert in diagnosing and resolving issues in real-time, ensuring minimal downtime and maximum system efficiency. Maintenance: Implemented proactive maintenance strategies to ensure the longevity and reliability of Mediatel environments. Collaboration: Worked closely with cross-functional teams, including developers, engineers, and support staff, to drive successful project outcomes and meet objectives. Continuous Learning: Kept abreast of industry trends and emerging technologies, continuously expanding my skill set to deliver optimal results.

  • Partner at Yannis Group
    Jan 2017 - Dec 2021 · 5 yrs

  • Telepresence field engineer at AGER
    Oct 2007 - Jan 2017 · 9 yrs 4 mos

    Implementing IT solutions and providing best practices in order to offer a long term reliable system. Troubleshooting situations with highly priority and offering workarounds until the issue is fixed. Technologies: Cisco telepresence, voip Suse Linux Server(planning, implementation) Windows Server 2008, Windows Server 2012 Windows 7, 10 Cisco switches and routers Vmware Vsphere and Esxi Kaspersky Antivirus

  • Technician at ALSERO
    Oct 2002 - Sep 2007 · 5 yrs