Spain
Implementing optimization solutions in AdWords accounts for high value customers. Building Search campaigns, creating keywords packs, bids and budget suggestions. Creating reports to support the optimization strategies. Providing customer service to Account Leads. Monitoring and analysing digital marketing campaigns whilst developing innovative recommendations.
Implementing optimization solutions in AdWords accounts for high value customers. Building Search campaigns, creating keywords packs, bids and budget suggestions. Creating reports to support the optimization strategies. Providing customer service to Account Leads. Monitoring and analysing digital marketing campaigns whilst developing innovative recommendations.
Evaluating online social media and advertising content in conjunction with client policy. Using internally developed applications to generate quality reports. Management of internet content in many languages. Examining ad units and recording findings and opinions using our client web-based tools and workflow systems. Increasing productivity levels through Data Analysis.
Working across EMEA adCenter markets, ensuring ads appearing on Microsoft Bing Search engine, properties and partner sites fit with Microsoft adCenter Editorial policies and quality requirements. Providing Editorial Support to the service team Partner. Ensuring quality advertisement adheres to policy. Utilising business intelligence to identify opportunities to improve customer experience, preserving potential revenue and realising cost savings through operational efficiencies, consistent policy interpretation and campaign best practice.
Handling general inquiries on Lufthansa products and services. Handling private customers queries regarding ticket sales and reservations. Giving support to travel agencies with various queries such as pricing, technicals problems and Lufthansa specific information. Giving technical support, guiding customers on the Lufthansa website by phone. Responsible for handling schedule changes for FR, CH and UK market. Reporting issues to team managers and providing solutions. Coaching of new agents.
Meeting and greeting clients and visitors. Performing general clerical duties and dealing with customer requests. Maintaining the reservations calendar. Organizing events and managing group bookings for conferencing, the restaurant and accommodation. Handling invoices, payments and bills. Typing reports and completing the night auditing procedures. Keeping up to date on all hotel products, services, pricing and promotional offers. Dealing with and resolving customer complaints. Arranging for briefs tours of the hotel rooms and facilities.