Santiago, Santiago Metropolitan Region, Chile
Hello! I am a bilingual IT Leader with over 12 years of experience guiding cross-functional teams and accelerating digital transformation initiatives in highly complex global environments. My approach bridges two worlds: a strong strategic business vision (backed by my MBA) and a deep technical background (Master's in IT). Currently, I am driving critical data protection and compliance strategies at a corporate level. Throughout my career, I have specialized in: 🎯 Technology & Project Management: End-to-end leadership from planning to execution utilizing agile methodologies (Scrum/ITIL). 📊 Data Governance & Privacy: Designing and implementing regulatory compliance strategies aligned with the new Chilean Data Protection Law, leveraging advanced Data Discovery frameworks, system inventories, and workflow automation. ☁️ Cloud Integration & Efficiency: Optimizing high-volume platforms (eCommerce) and integrating on-premise architectures with modern cloud solutions (GCP). I am passionate about transforming technical complexity into real business value and operational efficiencies.
Core contributor of the corporate Data Protection team, leading the Data Discovery track to establish the foundation for compliance with the new Chilean Personal Data Protection Law across the entire Falabella Group. Key Achievements & Responsibilities: - Data Governance & Inventory: Spearheaded the corporate-wide system inventory, centralizing infrastructure data, ownership, and personal data processing flows for all company platforms. - Technology Integration: Leading the ongoing implementation of integration mechanisms to synchronize On-Premise and Cloud systems with GCP Dataplex metadata services. - Proof of Concepts (POCs): Successfully executed POCs for Targeted Data Discovery leveraging OneTrust and Kubernetes environments, automating core compliance workflows. - Discovery Tools Management: Managed and executed Data Discovery processes, optimizing infrastructure costs and aligning technical outcomes across multiple cross-functional units.
As an IT Project Lead, I manage and deliver tech and ecommerce projects of varying complexity. I connect teams and stakeholders across different areas and regions to make sure every piece is in place for successful project execution. My focus is on keeping things running smoothly—from planning to delivery—while aligning with business goals, managing risks, and ensuring deadlines are met. What I do: - Lead IT projects end-to-end, from kick-off to delivery. - Align cross-functional teams and facilitate communication among stakeholders. - Coordinate with LATAM and international teams to ensure smooth execution. - Track progress, manage risks, and handle project changes effectively. - Use tools like Jira and Confluence to stay on top of timelines and deliverables. - Promote Agile practices and facilitate key ceremonies when needed.
Led two core teams focused on service continuity for the ecommerce platform: one managing major incidents in real-time, and the other handling root cause analysis to avoid future issues. Worked closely with tech teams and stakeholders to reduce downtime and improve stability. What I did: - Managed Incident Management team handling critical incidents across ecommerce operations. - Oversaw Problem Management team driving root cause analysis and long-term solutions. - Coordinated resolution efforts with internal teams and external vendors. - Improved incident and problem management processes and reporting. - Helped boost platform stability through preventive actions and continuous improvement.
At Serbanc, I took on the challenge of transforming the systems area to make it reliable, efficient, and aligned with business and regulatory needs. I also led a multidisciplinary team of 9 professionals, focused on making tech a trusted enabler for the business. What I did: - Managed and supported a team of 9 across different IT functions. - Strengthened key system processes to improve stability and meet regulatory requirements. - Mapped core workflows so the business could understand and control key operations. - Reduced system request backlog by 90%, increasing team efficiency. - Created internal dashboards (PHP + MySQL) that gave real-time insights and eliminated delays in accessing KPIs. - Developed robust file control processes that cut customer-facing errors by 80%. - Helped shift the tech team from reactive to proactive, increasing business trust in IT.
I took on this role with the goal of driving process improvement and digital transformation through smart use of technology. I led a 5-person IT operations team, ensuring tech platform stability, managing the support layer, and driving development initiatives. What I did: - Led an operational team handling platform continuity, support, and development backlog. - Built and launched a Power BI dashboard with key business metrics, improving data access by 80%. - Automated data collection processes, speeding up data loads by 80% and cutting errors by 90%. - Used tools like Power Automate, SharePoint, and DocParser to modernize workflows. - Promoted a high-performance, self-managed team culture. - Facilitated communication and alignment between IT and other business areas. Tools & Tech: Postgres, Power BI, Excel, Google Suite, Office 365, Power Automate, SharePoint, DocParser, Azure, AWS, Ruby on Rails, GitLab, Unix
At Efizity, I served in the role of Software Administrator/IT Manager, which was characterized by being transversal to the entire organization, in addition to being highly integral. Among my main responsibilities were the management of IT services, processes and assets, as well as the administration of the company's main technological platform. I led important processes of continuous improvement and digital transformation, which have improved internal indicators and management times, which has positively impacted the management is delivered to the various users of the company and has been key to the company's ability to manage new and more challenging customers and business processes. One of my main achievements in this role was related to the digital transformation. I managed to shift the information load to a major company system from manual typing to automated document processing. This not only impacted the improvement in the quality of the information, but also allowed it to be loaded 90% faster. Another important achievement was the implementation of a control Dashboard in Power BI and supported by Azure's Cloud services whose information source is obtained from Databases hosted by AWS.
Initially, at Efizity I worked in this role whose main objective was that of its main technological platform, both from the point of view of infrastructure and the information that was loaded on it. Furthermore, I was able to directly manage the different system configurations with clients and solve their main incidents. I was the main promoter of the implementation of improvements in the processes related to the operational continuity of the solution, as well as others related to the IT and operational management of the company. My main achievement in this role was to start having information related to load times and its manager, in addition to making some control tools more efficient, achieving improvements in response times of over 50%.
At RSK Consultores I worked in the role of IT Operations Engineer where my main responsibilities were to carry out a survey of the company's processes and systems with the aim of identifying areas for improvement and optimization. I actively participated in the generation of various IT initiatives that improved the way of operating within the company. My main achievement was completely lifting the company's corporate website, in addition to managing its corporate email accounts. Something relevant to this survey is that, later, I managed to position the site achieving a 30% increase in monthly visits, helping to position them within the target market that I had defined.
At VTR I worked in the role of IT Support Engineer in the Application Support Group (GSA) of the company, where my main functions were managing continuous improvement and supporting the operational continuity of their systems. To carry out these functions, I frequently had to interact with Headquarters and Managers in order to address and resolve the incidents that arose. In order to apply more important improvements, I led several initiatives which ended up being IT projects, which I had to manage throughout the life cycle, until they went into production. My main achievement was being able to solve a large problem escalated by the billing area, where I was able to detect the problem, manage the respective corrective maintenance project and make it into production.