Perth, Western Australia, Australia
I benefit from more than 15 years experience with an outstanding track record of working with organisations to align IT operations and service delivery with business goals and strategies. Skilled IT infrastructure and operations manager who focuses on transforming how services are being delivered to provide a more robust and scalable model that capitalises on next generation infrastructure and applications whilst reducing operating costs. In-depth knowledge of IT and information security and risk management best practices, and familiarity in implementing enterprise-wide security and threat management programs. Strategic thinker with strong collaboration skills. Proven Project Lead having led multiple infrastructure changes and enterprise-wide application rollouts. An effective leader and mentor of staff. My key competencies include: IT Operations Management ♦ IT Infrastructure Management ♦Forward Planning & Strategy ♦ Change Management ♦ Incident & Problem Management ♦ Service Delivery Management ♦ CapEx Business Cases ♦ DRP & BC Planning ♦ Risk & Threat Management ♦ Project Management ♦ Procurement & Negotiations ♦ Budget & Forecast Management ♦ Third-Party Vendor Management ♦ Staff Management ♦ Capacity Planning
Operational Context The Strategic Business Innovation Division supports the Department to achieve its strategic and operational objectives by focusing on whole-of-department strategic capability and fostering innovative thinking across the department to support the building of a high performance organisation. The Division is responsible for creating vision, strategies, purposeful policies, and a detailed plan to move the department into the digital world. Ensuring that investments in these digital strategies meet feasibility and viability evaluation to ensure customer centric design and value for money. Role Overview This position contributes to building the department into a high-performance innovative organisation by developing and managing the ICT infrastructure, cloud services, database and back-end operations to support the Department's strategic business functions and needs. The role contributes to the strategic and operational planning of the IT Operations Branch.
The role of Head of IT Risk Management reports to both the CTO and the CIO. Key accountability is given for protecting information and information systems across network enclaves by providing quality assessment of security controls, managing risk, protective monitoring, incident response, threat analysis, investigation management, and consulting. ♦ Directed and managed the enterprise level risk management framework ♦ Identified areas where risk thresholds are limiting opportunities ♦ Migrated services from Regent to Hollard Insurance post M&A (5,000 users) ♦ Part of the senior management team for delivering the forward IT roadmap ♦ Supported the delivery of a multi-millon dollar IT operational budget ♦ Provided expert consultation on changes within the risk threshold of the firm ♦ Managed and reported on risk programs related to cyber and information. ♦ Strengthened the DRP (disaster recovery plan) and TRP (technology recovery plan) ♦ Governed backup policies and replication of data to secure location offsites ♦ Continuously tested the BCP (business continuity plan). ♦ Monitored CPU usage, memory usage, bandwidths, storage, and other triggers ♦ Monitored trends and data from alerts. ♦ Rolled out new MPLS and ISP cutover services resulting in improved stability. ♦ Analysed network traffic to identify malicious and unauthorized activity ♦ Responded to intrusion incidents and audit network security controls ♦ Provided leadership and direction to a team of 5 FTE staff members ♦ Oversaw the contractual obligations of 3 staff from external vendors.
The IT Infrastructure Manager and Support Manager is responsible and accountable for providing strategic and operational leadership for architecting and implementing best practice IT infrastructure and support, and lead the delivery of highly reliable, customer-centric enterprise-level infrastructure services. ♦ Met IT operational needs of 1,000+ users (brokers and staff) nationally ♦ Ensured systems were secure, stable, and consistent with best practices ♦ Managed an IT infrastructure budget of AUD4.3Million ♦ Received the CEO Award recognising new infrastructure solutions and future proof strategy ♦ Delivered cost savings of up to 5% vs. budget ♦ Planned, designed and coordinated infrastructure optimization ♦ Migrated all servers and systems to hyper-converged infrastructure ♦ Achieved performance boost of 300% and reduction to physical footprint by 90% ♦ Identifyied ageing infrastructure and prepared investment cases (including CapEX) ♦ Project managed upwards of AUD3Million in CapEx projects ♦ Mobilised projects using Agile-based methodology ♦ Maintained 2 Data Centres and 450+ Virtual Servers, ♦ Supported MS Exchange, Citrix, Linux (Redhat, Oracle, CentOS, Ubuntu), ♦ Maintained DBMS (Oracle, MSSQL), EMC Storage, Telephony (Avaya), etc. ♦ Wrote and implemented a fully compliant DR framework ♦ Audited and tested the DR, TRP, and BC plans and resolved any potential risk of gaps ♦ Established a new support (help desk) division, defining based on ITIL best practice ♦ Oversaw 10 staff to ensure critical service and performance levels were met
The position of Senior Server Support played a critical role that provides the frontline support for server applications at an enterprise level, as well as contributing to future planning, strategy, and project management. ♦ Developed and supported Redhat Linux and Windows server environments ♦ Managed both physical and VMWare and OpenVPN infrastructure ♦ Encompassed a mix of legacy infrastructure and leading-edge technologies ♦ Led a full IT infrastructure installation including data centre and monitoring tools ♦ Virtualised the entire Regent Server setup to virtual servers ♦ Upgraded networks to support full 10Gbps connectivity. ♦ Performed daily system monitoring ♦ Maintained Oracle DBMS, MS SQL DBMS, Active Directory. Microsoft SQL Server ♦ Administer Citrix Presentation Server, HP/Dell/IBM servers, PeopleESS, Lunos, ♦ Maintained Xsigo Virtual Networking, EMC San Support, Botswana support etc. ♦ Project managed the upgrade of Oracle DB from 10G to 11G. ♦ Deployed Clicks Call Centre workforce management software, ♦ Led VMWare Upgrade from ESXI4 to ESXI5 ♦ Updated Lunos, Blackberry Server, and new SAN solutions ♦ Rolled out SharePoint. ♦ Managed the Site Recovery Management (SRM) and Disaster Recovery (DR) plan ♦ Created and maintained documentation for the DR plan
♦ Led a full satellite branch solution and implementation in Africa including 7 branches ♦ Rolled out the end-to-end solution and delivery of a new IBS Billing system ♦ Delivered on strategies to improve connectivity and reduce costs ♦ Improved the stability of services ♦ Project managed the deployment of citrix solutions ♦ Distributed applications to all agencies throughout South Africa ♦ Administered and maintained associated network and server infrastructure ♦ Maintain Microsoft Exchange and Active Directory ♦ Managed companywide AD migrations