Lakeville, Minnesota, United States
I'm the Director of Account Management at Evans Transportation for our truckload brokerage.
• Managed a team of 7 Account Managers and Account Coordinators. • Conducted regular strategic business reviews to report trends and key performance indicators (KPI) to customers. • Through strong relationships I increased wallet share on client’s business. • Worked with internal resources to collaboratively create supply chain solutions for customers. • Managed pricing strategy for customers to ensure appropriate profitability.
• Conducted regular business reviews to report customer KPI’s such as on-time performance, cost/lb and overall freight spend. • Reviewed financial, volume and service performance reports to determine if adjustments were needed. • Lead a team of three Account Coordinators who assisted in account operations. • Created and executed Standard Operating Procedures for customers.
As the GM of the Eagan, MN store, I executed operations of the only drive-thru in the Minneapolis market. I utilized leadership skills to drive keys metrics, which positively impacted the store's profit. Through refined communication skills I coached and guided a staff of managers and associates to exceed company standards. In addition, I comparatively analyzed data reports to accurately forecast and budget store plans.
•Supported General Manager by executing daily operations. •Excelled at onboarding and training new managers into the company in our training café environment. •Executed monthly market calls to analyze food cost trends and assisted with implementing solutions.
Trained new employees Ensured existing employees were cross trained in all job functions Team leader during shift deployment