Phoenix, Arizona, United States
-Highly customer service oriented; providing warm, genuine care for clients to resolve disputes, offer services, answer questions and ensure customer satisfaction. -Highly adaptable, positive, resilient, patient, risk-taker who is open to new ideas. -Exceptional listener and communicator who effectively conveys information verbally and in writing. -Computer literate performer with extensive proficiency covering wide varieties of applications.
-Acting backup to the Commercial Manager, ensuring seamless operations during absences. -Co-lead the store’s commercial sales daily, assisting in strategy and goal alignment. -Manage order intake and coordinate delivery logistics to meet client timeliness and maintain high service standards. -Conduct outside buys for unavailable parts, create External Purchase Orders (EPOs), and manage mark-ups for resale to commercial clients. -Oversee store and vehicle keys, alarm codes, and safe combinations to ensure security and operational efficiency. -Conduct daily cash drawer reconciliations to maintain accurate financial records. -Ensure that drivers are in compliance with company policies and safety standards while maintaining delivery schedules. -Recertified for the AutoZone Parts Expert Certification
-Delivered personalized, non-medical in-home care. Assisted seniors with activities of daily living—including bathing, grooming, toileting, dressing, and mobility support—helping clients maintain dignity and independence. -Prepared nutritious meals & light housekeeping. Cooked balanced meals, managed kitchen cleanup, performed light housekeeping (dusting, laundry, changing linens), and ran errands to ensure a safe and comfortable home environment. -Offered compassionate companionship & emotional support. Built meaningful relationships through conversation, recreational activities, and companionship to reduce isolation and enrich clients’ daily lives. -Managed medication & appointment reminders. Provided clients with medication reminders, transportation to appointments, and coordination of care to help them adhere to health routines. -Monitored client wellbeing and communicated with the care team. Documented daily activities, observed any changes in health or living conditions, and communicated this information to supervisors, families, and care coordinators. -Supported clients with Alzheimer’s, dementia, hospice, and chronic conditions. Delivered specialized care by implementing tailored approaches for clients with progressive memory loss, grief during end-of-life care, Parkinson’s, and other chronic health issues. -Undertook ongoing training and mentorship. Completed Care Pro orientation and continued education in senior safety, memory care, and client relationship-building. -Promoted safety and fall prevention. Created secure home environments by identifying hazards, supporting safe transfers and ambulation, and adhering to individualized care plans. -Delivered flexible caregiving across varied schedules. Adapted to shift schedules—day, evening, overnight—to meet client needs, including providing respite support to families as part of a collaborative care model
-Provide exceptional customer service by handling premier client accounts, ensuring high satisfaction and retention. -Resolve complex billing, technical, and service-related inquiries efficiently while maintaining a customer-focused approach. -Educate customers on AT&T products, services, and promotions to enhance their experience and increase sales opportunities. -Utilize multiple systems to troubleshoot issues, process service requests, and manage customer accounts. -Meet and exceed key performance metrics, including customer satisfaction scores, call resolution times, and sales targets. -Collaborate with internal teams to escalate and resolve customer concerns effectively. -Maintain up-to-date knowledge of AT&T products, policies, and industry trends to provide accurate information and recommendations.
-Acting backup to the Commercial Manager, ensuring seamless operations during absences. -Co-lead the store’s commercial sales daily, assisting in strategy and goal alignment. -Manage order intake and coordinate delivery logistics to meet client timeliness and maintain high service standards. -Conduct outside buys for unavailable parts, create External Purchase Orders (EPOs), and manage mark-ups for resale to commercial clients. -Oversee store and vehicle keys, alarm codes, and safe combinations to ensure security and operational efficiency. -Conduct daily cash drawer reconciliations to maintain accurate financial records. -Ensure that drivers are in compliance with company policies and safety standards while maintaining delivery schedules. -Obtained the AutoZone Parts Expert Certification.
-Safely transport auto parts to commercial clients, ensuring on-time and accurate deliveries. -Provide excellent customer service by building and maintaining strong client relationships. -Manage and maintain delivery vehicles in compliance with safety regulations and company standards. -Assist with inventory management, order fulfillment, and loading/unloading of products. -Communicate effectively with the sales team to ensure smooth delivery operations and resolve client concerns. -Entrusted with running the commercial department for a week, while the Commercial manager was absent.
-Collect refuse at assigned property. -Use company provided materials and tools. -Use my personal vehicle, company golf cart, or push bin. -Wear proper PPE gear.