Greater Aberdeen Area
Experienced System Support Analyst with a demonstrated history of working in the information technology and services industry. Skilled in AV Integration, Video Conferencing, the building and imaging of new and existing desktops and laptops. Strong information technology professional graduated from College of Commerce Aberdeen.
Working for AVMI and based at Ithaca Energy at Rubislaw Providing IT and audio visual onsite support to office and offshore locations. Onsite support in video conferencing suites and meeting rooms. Skype for Business, Cisco, Extron Cyviz and AMX Control with video projection systems. Instruction and demonstration of equipment and providing 2nd level technical support for staff and colleagues in all aspects of IT. Building and imaging new and existing desktops, laptops. Barco Clickshare , digital signage, computer peripheral installation and replacement. Resolve hardware faults (Monitors, laptops, desktops) Documentation of standard operating procedures, company procedures, risk assessment and method statements in the use and repair of specialized installations. Scheduling daily work through Outlook and using company specific software for logging faults and bookings. ITIL structured support method, Microsoft Office applications SharePoint Remedy and Apple OSX systems.
Based at the Old Aberdeen Campus / Foresterhill Medical School and Suttie Building. Providing technical and IT support to lecturers and academic staff in the use of computer and data projection, audio visual touch panel systems and video conferencing, IP, ISDN VOIP and CCTV, .tele-conferencing, Skype and Microsoft Windows Systems, SharePoint, Office Communicator and Support works. Word, Excel, and PowerPoint, WIFI and LAN, CAT 5 networking. DV and Onelan installation. Installation of cabling and various connectors, specialist sockets and requirements. Creating instruction templates and documents image and file manipulation. File-based media conversions and storage. Filming HD/DV with Avid and editing post / final production. Dealing with outside organizations, seminars, conferences and providing technical support at the Aberdeen Exhibition and Conference Centre and the King’s College Conference Centre for Offshore Europe and providing support with PowerPoint presentations, plasma displays and video and audio recordings of events and seminars. Filming and production of prestigious events, Scottish Parliament, Graduations and streaming and file sharing via networks and storage devices. Installation and instruction of audio visual equipment - LCD screens / data projectors / computers in lecture theaters and seminar rooms and medical labs. PC hardware upgrading and repair, Installation of software and user specific programs, peripherals and printers. Lecture capturing audio microphones and video equipment. Diagnostic and fault finding, ordering equipment and scheduling day to day work effectively and efficiently.